(Remote) Support Team Lead

Smartworks is seeking an Support Team Lead. As Team Lead of Support Services, this professional will lead the client support team and ensure customer concerns and timelines are properly managed. A successful Team Lead of Support Services will thrive in a multitasking environment and can adjust priorities on the fly.

This is a full-time temporary position, expected to run until April 2026. There is potential for extension beyond this date, but it is not guaranteed.

This remote role welcomes candidates anywhere in Canada and the US.

What Your Impact Will Be

• Provide leadership, direction, and vision to the Support Services team.
• Serve as the first stop for any support-related questions from the team.
• Accountable for the team's delivery of timely and accurate solutions to customers, including onboarding and training.
• Develop, implement, and continuously improve process documentation for the support team.
• Assist in troubleshooting support and implementation issues when appropriate.
  
  

What We Are Looking For

• 3+ years of experience in a customer support role.
• Proven experience training new members of the Support Services team.
• Experience responding to a high volume of support tickets to resolve immediate customer issues.
• Experience gathering important customer feedback.
• Ability to travel when required to client site.
  
  

Salary: 70K - 80K

About Harris

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Smartworks

SmartWorks is a division of N. Harris Computer Corporation. For over a decade, SmartWorks has been providing best-in-class meter data management and analytics software solutions to more than 300 utilities throughout N. America.