Email Chat Support (Offsite)

Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs.

About The Role

We are seeking a detail-oriented and customer-focused individual to join our Administrative team as an Email Chat Support Specialist. This offsite, full-time position offers the opportunity to provide exceptional customer support via email and chat channels. If you are passionate about communication, problem-solving, and delivering outstanding service, we encourage you to apply.

What You'll Do

• Respond promptly and professionally to customer inquiries via email and chat in English.
• Resolve customer issues and complaints with efficiency and empathy, adhering to company guidelines.
• Provide accurate information about products, services, and policies to customers.
• Collaborate with other departments to resolve complex customer issues as needed.
• Maintain records of customer interactions and transactions, ensuring data accuracy.
• Identify recurring customer issues and provide feedback to improve processes and overall customer satisfaction.
• Stay up to date on product knowledge and company updates to provide informed support.
  
  

Qualifications

• Fluency in written and spoken English with excellent grammar and communication skills.
• Proven experience in customer service, email support, or chat support roles is preferred.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.
• Proficiency in using email clients, chat software, and familiarity with CRM tools.
• Ability to work independently in a remote environment while staying accountable to deadlines and targets.
• Strong attention to detail and multitasking skills.
• Availability to work full-time, with flexibility for occasionally adjusted schedules.
  
  

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

22.17 - 34.13 USD per hour(Remote (Kent, Washington, US))