Regional Director

Description

Are you a strategic leader with a passion for delivering excellence in property management? Corner Property Management is seeking an exceptional Regional Director (RD) to join our dynamic team. This pivotal role is designed for a results-driven professional eager to shape and guide the success of our Community Association Managers. If you’re ready to bring your leadership, expertise, and customer service excellence to a company committed to innovation and growth, we want to hear from you.

The Regional Director will provide oversight, guidance, and strategic direction to ensure the smooth operation of property portfolios, foster client satisfaction, and support the professional growth of their team. This role demands high emotional intelligence, critical thinking, and a commitment to excellence in service delivery.

This role reports to the Horsham office and is Hybrid/Remote with 30% of travel throughout Eastern Pennsylvania including but not limited to Montgomery County, Bucks County, etc. Reliable transportation is a must.

Key Responsibilities

The primary responsibilities listed below are in addition to the responsibilities of all Community Association Managers, as needed.

• Provide a sophisticated problem-solving knowledge base (beyond day-to-day operations) to include homeowner disputes, major project planning, and in-depth bylaws analysis.
• Facilitate Project Administrator in board interactions.
• Assist the Community Association Manager in the development of the Community Association’s long-range Strategic Business Plan and Annual Business Plan.
• Maintain a working relationship with board members in portfolio oversite despite not being involved in day-to-day operations.
• Provide exemplary customer service by responding to client needs in accordance with company guidelines; respond to requests for service and assistance.
• Ensure the company meets contractual requirements.
• Make recommendations to upper Management regarding maximizing profitability through client and employee review.
• Possess a high competency in software interactions ensuring accurate and timely completion of deliverables.
  
  

Talent Management

• Lead, Manage, and hold accountable the Community Association Managers to ensure they are efficiently and effectively maintaining their accounts and properties while operating within established guidelines.
• Regularly hold team meetings to coordinate operations, effectively communicate directives, and discuss updates & current events.
• Keep accurate and organized documentation on meetings, topics, and deliverables.
• Conduct ongoing coaching and counseling for staff. Hold disciplinary meetings when necessary; follow CPM disciplinary procedures and include the HR Department where policy necessitates.
• Relay expectations., maintain Key Performance Indicators (KPIs), or measurable outcomes, to review how effectively your team is achieving key business objections.
• Review management reports, as necessary.
• Conduct formal individual reviews systematically.
• Act as the Hiring Manager for Community Managers, Maintenance Professionals, and Administrators.
• Adapt to new software for human capital management (HCM). Set standards for employee use.
• Act as “Supervisor Level” administrators within software programs and manage responsibilities involved.
• Train new Community Managers in accordance with CPM’s training guidelines.
• Adhere to uniform CPM training plans.
• Delegate training responsibilities within team.
• Ensure training plans are up to date and followed.
• Conduct assessments after the training is complete.
  
  

Requirements

• Bachelor's Degree in related field or combination of professional experience. 7+ years.
• 2+ Leadership experience. Must be ability to lead and set examples for your team.
• Exceptional communication skills, both verbally and in writing, and the ability to exercise diplomacy.
• High Level emotional intelligence, ability to manage not only individual’s day to day but emotions.
• Forward planning, abstract and critical thinking.
• Time management.
• Ability to manage and prioritize tasks.
• Enthusiasm for business development, entrepreneurialism.
• Ability to develop win-win strategies using the best practice of negotiations.
• Ability to analyze financial statements, build a sound budget, and formulate reasonable forecasts.
• Must be able to use MS Office & 365, 2021 or later, particularly Excel and Word.
• Must be able to adapt to management software being utilized by CPM.