Member Services Coordinator

Member Services Coordinator

The Association of Translators and Interpreters of Ontario (“ATIO”) is dedicated to the support and representation of Translators and Interpreters across the province. This is a key role for most aspects of society and impacts people in all aspects of life. This role is focused on supporting professionals in the language industry to become a member of ATIO and work towards certification. In this role you will see individuals go from applicants to members and help them along their journey.

Responsibilities:

Member Services:

• Assist language professionals looking to join ATIO by answering their inquiries and helping them through the admission process;
• Assist affiliate members looking to join ATIO by mutual recognition agreement;
• Review and assess all applications;
• Keep track of invoice payment and process deadlines;
• Create and send welcome packages to newly certified members;
• Manage and assist current members needing attestation letters, information on benefits, updates to their profiles;
• Handle membership annual renewal process from start to completion (prepare renewal notices, help members process payment, manage late renewals and lapsed accounts);
• Deliver statistic reports on member enrolment and retention

On-Dossier Certification

• Coordinate feedback to candidates and members to address RCC questions and concerns
• Identify qualified external evaluators to assess translation samples for rare languages
• Keeping track of the status of each application and touching base with RCC members and external evaluators to finalize the tasks;
• Handle any appeals/complaints and coordinating with the President to deliver the final results

Skills & Knowledge

• Must have strong fluency in written and spoken French and English
• Excellent organizational skills and ability to use technology to manage the database and reporting.
• Ability to multi-task and work effectively with external suppliers.
• Be team focused, willing to work collaboratively with all team members.

ATIO is committed to an inclusive environment and respects candidates from all backgrounds regardless of race, gender, ethnicity, religion, age, national origin, disability, sexual orientation, or any other category protected by applicable law. Candidates will be contacted when selected for an interview.