Strategy Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Strategy Analyst to support strategic planning and research projects within the company. This position will have a crucial impact on defining and creating the corporate strategy and will be focused on driving research projects to answer strategic questions posed by the executive team and other internal principles.

This role is ideal for early-career candidates and offers a fully remote “virtual office”, hours that better respect your life outside of work, more agency over your own activities, and the ability to implement, not just create, ideas. The role is also well suited to candidates with previous management consulting or corporate strategy experience. Genesys is fast-growing, creating many opportunities for advancement and increased responsibility.

You are a great fit if you are a passionate contributor to your teams, have a positive executive presence, and can communicate your ideas in a structured way to deliver a defined outcome.

Responsibilities

• Contribute to strategic planning & operating processes alongside the Genesys leadership team.
• Manage research project workstreams alongside internal stakeholders and external analyst vendors.
• Gain a deep understanding of your research focus and be able to provide insightful and structured analysis of the subject area.
• Have a clear understanding of the company and strategy and be able to have a point of view and opinion on a large variety of strategic topics.
• Create executive-ready presentations and documents that clearly describe the outcome of the research and recommendations.
• Partner with cross-functional, international teams to proactively understand their needs as it relates to improving their decision making.
• Must have ability to travel up to 20% of time, though will most likely be less than 20% (travel will be for “purposeful presence” only).
  
  

Minimum Requirements

• 1-2 years of experience at a top-tier consulting firm or SaaS business.
• Experience in the contact center infrastructure market, the CRM market, the broader customer engagement/ CX market or other enterprise software and/or SaaS markets is preferred but not required.
• Experience in competitive intelligence, market intelligence, strategy, sales, finance, product marketing, or product management is a plus.
• Bachelor’s degree in business, engineering, marketing, communications or a related field.
• Experience working in or with global organizations.
  
  

Ideal Candidate

• You possess excellent analytical and research skills; the ability to organize and summarize large amounts of information in a structured way and draw key conclusions.
• You can synthesize technical material and identify key insights for various audiences.
• You are determined and persistent; you enjoy autonomous research to find key relevant information and strategic intelligence.
• You are good at building relationships and interviewing people to complete primary research.
• Excellent communication skills, both verbal and written, with strong PowerPoint skills.
• You can create compelling content and narratives to maximize readership and adoption of ideas.
• You seek collaborative environments where the bar for quality is set high.
  
  

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$72,500.00 - $134,500.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
  
  

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.