Field Service Technician

Description

At Caron Scientific, our Field Service Representatives play a critical role in ensuring laboratory equipment operates at peak performance in biotech, biopharma, and research labs.

In this role, you will travel to customer sites to perform equipment installations, preventative maintenance, calibrations, and troubleshooting repairs — work that directly supports scientists developing life-changing therapies. You’ll collaborate with lab managers, and facility teams, combining technical expertise with exceptional customer service in a professional setting.

This role is remote and can be based in Illinois, Wisconsin, Indiana, Minnesota or Ohio.

This position primarily supports customers across the Midwest regions and involves frequent travel.

Qualifications

Education: High school diploma or GED required; additional technical training, certification, or military training in electronics, mechanics, or refrigeration preferred.

Technical Skills:

• Ability to read and interpret electrical schematics, technical drawings, and service manuals.
• Hands-on experience troubleshooting electrical, mechanical, or refrigeration systems in the field.
• Competence using hand tools, power tools, and measurement instruments.

Experience: Prior field service or maintenance experience preferred; OR military technical background strongly valued.

Customer Skills: Professional communication skills with the ability to explain technical concepts clearly to non-technical users.

Organizational Skills: Strong time management and ability to work independently while managing multiple service calls.

Physical Requirements: Ability to lift 50+ lbs, bend, reach, and work in various lab or facility settings.

Travel Requirements: Willingness to travel extensively (75–100% of the month), primarily in the Midwest, occasionally to other regions if needed, and home on weekends.

Other Requirements:

• Valid driver’s license with clean driving record.
• Proficiency in basic computer applications (Word, Excel, email); CRM experience a plus.
• Positive attitude, adaptability, and commitment to continuous learning.