Manager, Account Specialists

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Account Specialist team handles the entire customer lifecycle and works to ensure the success and satisfaction of our high-volume smaller business customers. This team plays a vital role in articulating the value of 1Password to customers and prospects, assisting, and creating strong relationships with our inbound clients and matching our product with the customers needs. Additionally, this team helps with driving value for our customers and provides best practice guidance on using the platform, addressing security risks, and ultimately leading to expanding our current and new customer base.

As a Team Manager for our Account Specialist team at 1Password, you’ll work closely to coach and develop members of this team to achieve individual and team targets relating to new business and expansion. You’ll work with your direct reports to enhance our processes, and aid in their performance, engagement and growth within 1Password.

The Team Manager is continuously evolving as the business learns and grows. In addition to proactivity and customer focus, adaptability, clear communication and a desire to build and deliver world-class customer experiences will be crucial for success in this role.

Toronto

This is designated as an in-office role. You are expected to work from 1Password’s downtown Toronto office on a full-time basis (3-5 days/week).

Austin

While currently designated as a remote role, this role will eventually be designated as an in-office role based out of Austin. You will be expected to work from 1Password’s Austin location on a full-time basis (3-5 days/week).

Note: All go-to market roles will have an in-person onboarding in Toronto, Canada.

What We're Looking For

• 6+ years of experience in Sales or Account Management working with transactional high volume customers.
• 1+ years in a leadership role, preferably within the SaaS or cybersecurity industry.
• Solid business acumen with advanced knowledge in the security landscape.
• Strong analytical and problem-solving skills, with the demonstrated ability to support strategic plans and contribute to achieving measurable results in a fast-paced environment.
• Experience in improving team operations and performance, as well as managing metrics to drive productivity and accountability.
• Proven ability to collaborate effectively cross-functionally with peer leaders and teams.
• Strong communication and interpersonal skills, with the demonstrated ability to de-escalate, negotiate, and articulate complex technical terms in a digestible way by presenting data-supported proposals, sharing expertise, and incorporating feedback into decisions.
• Experience prioritizing, supporting or leading functional initiatives in fast-paced, evolving environments.
• Demonstrated ability to hire, lead and develop high-performing teams with a strong and supportive team culture.
• Experience using Salesforce and other SaaS tools and implementing and/or iterating on existing processes.
• It’s a bonus if you have personal experience with 1Password or other common security tools. While not required, it’ll help you quickly gain confidence in this role.
  
  

This job description outlines the primary duties and responsibilities associated with this position, but it is not an exhaustive list. Responsibilities may evolve or change as needed to meet the needs of the organization.

What You Can Expect

• Team Strategy: Develop and implement the team’s annual objectives and roadmap aligned with 1Password, Go to Market and broader team strategy. Incorporate team input, customer insights, external trends, best practices, and stakeholder feedback to guide strategic direction.
• Functional Initiatives: Lead key initiatives to achieve efficiencies and serve more customers with existing resources.
• Cross-functional Collaboration: Build strong relationships with cross-functional peers to understand their needs, priorities, and efforts, ensuring mutual support in achieving outcomes.
• Operations: Manage day-to-day operations and customer escalations. Define and adjust team roles and responsibilities to enhance collaboration and workflows. Drive the development and/or improvement of team practices, processes, tools, and systems to enhance productivity and accountability.
• Performance Metrics: Monitor, analyze and report on the team’s KPIs to ensure alignment with broader Go to Market objectives. Track performance, provide feedback, and support team members in achieving objectives while identifying opportunities for improvement.
• Change Management: Guides team through change by clearly communicating purpose and impact and integrating changes into team expectations and operations. Proactively surface and address concerns, provide support and resources, and ensure successful adoption through ongoing monitoring and reinforcement.
• Team Leadership: Sets clear expectations and priorities for team members, and provides direction, support, and continuous feedback to drive performance and career growth. Identify and develop potential leaders through delegation, mentoring, and coaching.
• Culture and Org Health: Creates a team environment that reflects company values, encouraging psychological safety, adaptability, and ownership. Maintains a regular pulse on team health, coaching and driving improvements to enhance the team’s employee experience. Supports each team member in hitting their monthly and quarterly targets and coaches and guides them to hone their skills and develop toward their career goals, celebrating wins along the way.
  
  

Month 1

• Get to know the product, our culture, existing processes, and the people you'll be working with.
• Learn our CRM and internal tools, what and how we track, and the benefits of keeping customer information within it secure and updated.
• Meet your team and corresponding stakeholders across the organization
• By the end of the first month, you’ll understand our processes and begin joining leadership meetings to help drive forward our ongoing initiatives
  
  

Month 3

• Understand the team’s strengths and weaknesses and map out existing processes with a plan for what needs to improve where and when
• Run regular 1:1’s with your team members to provide guidance and answer questions on process
• Run weekly team meetings to share knowledge and inform processes based on team feedback
• Regular reporting on team metrics
• Begin to identify and own new projects and initiatives to best support our team and our customers
  
  

Month 6

• Full team strategy outlined and in progress; the team is performing more efficiently and serving our customers more effectively in measurable ways.
• Work closely with team members and other departments to continually improve our offering, can speak to data trends and improve customer offerings and/or processes accordingly.
• You’ve developed an understanding areas of opportunity for each individual and working toward their career goals as well as opportunities for improvement in the role and ongoing career development processes.
  
  

USA-based roles only: The annual base salary for this role is between $107,000 USD and $145,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $105,000 CAD and $143,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What We Offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

Maternity and parental leave top-up programs

Competitive health benefits

Generous PTO policy

Growth and future

RSU program for most employees

Retirement matching program

Free 1Password account

Community

Paid volunteer days

Peer-to-peer recognition through Bonusly

Remote-first work environment

• Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
  
  

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.