Buyer Payment Operation Teammate

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Looking for a company that inspires passion, courage and creativity, where you can

be on the team shaping the future of global commerce? Want to shape how millions

of people buy, sell, connect, and share around the world? If you’re interested in

joining a purpose driven community that is dedicated to crafting a high-reaching and

inclusive work environment, join eBay – a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers

around the world. We exist to enable economic opportunity for individuals,

Entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces

serves customers across 190 markets worldwide.

About The Team

We are passionate about connecting buyers and sellers around the world and

creating opportunities through commerce and technology. Our responsibilities

include all aspects of eBay’s global business. eBay’s Global Payments organization

is a fast-paced, dynamic and creative area with responsibility for money movement

operations across eBay.

Global Payments directive is to protect the core by collecting revenue and

protecting the financial integrity of our Buyers, Sellers and third-Party Providers,

getting it right first time, 24/7. We focus on operating smarter by building

capabilities for top corporate initiatives that craft the customer journey. We

innovate by extending the operational processes and capabilities to new internal

clients and products.

Our Operations team is in charge of facilitating and processing all manual payment

disputes and exceptions. We are looking for a strong contributor eager to develop in

a fast-paced environment.

As Payment Operations Agent, You Will Be Responsible For

• Supporting billing and/or payment processes for buyer and seller
  
  
  

transactions: defending chargebacks, reconciling payments, issuing

disbursements etc.

• Analyzing sophisticated payment or billing issues and effectively solving
  
  
  

problems, identifying risks and mitigating issues.

• Answering 2 queries from other eBay groups and helping improve the
  
  
  

customer experience.

• Capturing and analyzing Payment Disputes data to identify new
  
  
  

opportunities.

• You will ensure all tasks are executed in compliance with our policies and
  
  
  

regulations.

In our team, you will become a payment process authority with deep understanding

in our tools and processes. In Payment Operations, we collaborate regularly with

multiple ebay departments in cross functional initiatives providing you with

continuous opportunities for personal development and growth.

Basis Qualifications

• Must have chargeback or Disputes experience
• You have an experience in Accounting, Economics, Finance or Operations
  
  
  

with proven results.

• You are self-motivated, efficient, independent and possess excellent
  
  
  

analytical and problem-solving skills.

• You are a phenomenal teammate with the ability to work across multiple
  
  
  

offices and time zones in a very diverse setting.

• You have excellent interpersonal skills that allow you to successfully
  
  
  

collaborate with others.

• You are flexible and willing to function in a constantly changing, demanding
  
  
  

environment.

• You have advanced Google Suite/MS Office skills.
  
  
  

Benefits

Benefits are an essential part of your total compensation for the work you do every

day. Whether you’re single, in a growing family, or nearing retirement, eBay offers

a variety of comprehensive and competitive benefit programs to meet your needs.

Including maternal & paternal leave, paid sabbatical, and plans to help ensure your

financial security today and in the years ahead because we know feeling financially

secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from

widely diverse backgrounds, perspectives, and geographies. So, being diverse and

inclusive isn’t just something we strive for, it is who we are, and part of what we do

each and every single day. We want to ensure that as an employee, you feel eBay is

a place where, no matter who you are, you feel safe, included, and that you have the

opportunity to bring your unique self to work. To learn about eBay’s Diversity &

Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion

The base pay range for this position is expected in the range below:

$39,200 - $76,400

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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