Patient Intake Specialist (Evening)

Understood Care
Full time
Other
United States
Hiring from: United States
Patient Intake Specialist - Weekend (Remote)

Location: Remote (U.S.-based)

Employment Type: Full-Time

Compensation: $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week).

Schedule: 40 hours/week. Must be available to work Monday–Friday, 1:00PM–9:00PM. EST.

About Understood Care

Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.

About the Role

As a Patient Intake Specialist, you'll be the first person patients meet in their journey with Understood Care. You'll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in.

What You'll Do

  • Answer incoming phone calls from patients
  • Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
  • Document intake findings in internal systems
  • Coordinate smooth handoff to MDs/NPs and Care Advocates
  • Follow up to ensure onboarding is completed and successful

What You'll Bring

  • 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
  • Knowledge of Medicare and the U.S. healthcare system
  • Strong organizational skills and attention to detail
  • Excellent communication and rapport-building abilities
  • Comfort using EHRs, CRMs, and digital health tools
  • Passion for equitable care and supporting underserved populations
  • Bilingual language skills (Spanish, Mandarin, etc.) a plus

Why You'll Love Working Here

  • Mission-driven, patient-first culture
  • Opportunity to grow with a fast-paced, compassionate startup
  • Paid administrative time and training
  • Remote flexibility with a supportive team environment

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

SimplyAnalytics
Full time
The Company SimplyAnalytics is a powerful spatial analytics and data visualization application used by thousands of business, marketing, and social science researchers in the United States and Canada. It comes pre-packaged with 200,000+ data variables and allows our users to...
Other
Canada
Hiring from: Canada
Astoria Values Inc.
Volunteer
We believe that Values are what creates long term sustained positive change. If you don't address values like Integrity, work ethic, empathy and Diversity, the true purpose of education and artistic enlightenment is not achieved. We engage in activities that...
Other
United States
Hiring from: United States
Family Resource Home Care
Full time
Join Our Team at Family Resource Home Care! Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients...
Other
United States
Hiring from: United States