Customer Success Manager
Acquire4Hire
Full time
Customer Support
United States
Hiring from: United States
Summary
We are looking for a proactive and strategic Customer Success Manager (CSM) to join our team. As a CSM, you’ll be responsible for managing customer relationships, ensuring successful product adoption, and driving long-term customer satisfaction and retention.
Duties
This is a remote position
We are looking for a proactive and strategic Customer Success Manager (CSM) to join our team. As a CSM, you’ll be responsible for managing customer relationships, ensuring successful product adoption, and driving long-term customer satisfaction and retention.
Duties
- Build and maintain strong relationships with assigned customers, understanding their goals, challenges, and success metrics.
- Onboard new customers and guide them through product implementation and adoption.
- Act as the main point of contact for customer questions, feedback, and escalations.
- Monitor customer health and usage data to identify opportunities for engagement, growth, and risk mitigation.
- Collaborate cross-functionally with Sales, Product, and Support teams to ensure a seamless customer experience.
- Conduct regular check-ins, business reviews, and training sessions to drive engagement and renewals.
- Advocate for the customer internally by providing feedback to improve our product and services.
- Identify upsell or expansion opportunities and partner with Sales to close them.
- Track key customer success metrics (e.g., NPS, retention rates, churn) and provide reports as needed.
- 2–3 years of experience in Customer Success, Account Management, or a related client-facing role.
- Excellent interpersonal, communication, and problem-solving skills.
- Strong organizational skills and ability to manage multiple accounts.
- Proactive, self-motivated, and comfortable working in a fast-paced environment.
- Experience with [industry-specific tools, e.g., CRM platforms like Salesforce, Zendesk, Gainsight, or HubSpot].
- Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
- Experience in [industry, e.g., SaaS, B2B software, healthcare, fintech, etc.].
- Familiarity with customer success platforms and data-driven success strategies.
- Ability to manage enterprise-level or high-value clients.
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Flexible working hours and remote options
- Professional development opportunities
- Inclusive and collaborative team culture
This is a remote position
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