Level 1 IT Specialist

COMPANY VALUES: We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together

With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients.

What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business.

Our ambition is clear: to become the leading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily remote work environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!

The Role

S3 Technologies is currently offering an excellent career opportunity for a Level 1 IT Specialist. The ideal candidate will provide exceptional customer service by phone, email, and chat, and must be able to quickly identify and resolve issues remotely related to various systems—workstations, laptops, smartphones, and other peripherals—in a fast-paced and constantly evolving environment. The key to success will be your ability to manage priorities and handle multiple tasks simultaneously.

Main Job Responsibilities

• Understand and analyze client requests in order to identify their priority and impact
• Recognize and follow the proper escalation procedures when required
• Provide remote support, installation, configuration, and troubleshooting for all types of office applications, computers, peripherals, and mobile devices
• Follow up with clients regarding the progress of their support requests
• Document interventions and update our internal systems
• Participate in the on-call rotation.
  
  

Skills And Experience Requirements

• DEP, AEC, DEC in a relevant field, or equivalent experience
• 6 months to 1 year of relevant IT experience
• Fluency in French, both spoken and written
• Experience and strong skills/knowledge in configuring, managing, installing, and troubleshooting:
• Users and laptops
• Windows 11 Tools
• Active Directory
• Office 365
• VPN
• Various applications and peripherals (printers, keyboards, mice, monitors, etc.)
• Experience in customer service, call centers, and/or working with a ticketing system
• Excellent ability to work in a fast-paced, high-pressure environment
• Strong critical and analytical judgment
• Good teamwork skills
• Solid ability to manage priorities and handle critical situations
• Strong capacity to manage a wide variety of tasks and responsibilities simultaneously and with attention to detail
• Eagerness and ease in learning
• Passion for IT
  
  

Assets

• Bilingualism (French/English)
• Proficiency in Spanish
• Knowledge of tools such as ConnectWise, SharePoint, OneDrive, InTune, AutoCAD, TaxPrep, Mac OS, Caseware, etc.
• Relevant certifications (e.g., CCNA, AZ-104, Fortigate NSE, CompTIA Security+ or Network+)
• Ability and willingness to occasionally travel onsite
  
  

Success Criteria

By 3 months:

• You’re well integrated with your team and your assigned manager
• You have a solid understanding of key service desk processes and procedures
• You’re comfortable joining the on-call rotation
  
  

By 12 months:

• You’ve developed complete technical knowledge of the main clients assigned to your team
• You’re comfortable becoming a subject matter expert for new client(s) assigned to your team
  
  

Position Highlights

• Stimulating Environment
• Diverse Client Base
• Career Advancement Opportunities
• Hands-On Learning Opportunities at Clients’
• Knowledge and Talent Development
• Remote Work Opportunities
  
  

Perks and Benefits

• Competitive salary, based on your experience
• Flexible remote work policy
• 5 minute walk from Place des Festivals, in downtown Montreal
• Group insurance
• Ambitious and dynamic corporate culture
• Several social and sporting activities throughout the year
• Opus card paid in part by the company
• Games and relaxation area in the office
• Gym and showers on site
  
  

Only selected candidates will be contacted.