Product Owner - Contract

Join Us in Building the Future

At Architech, we don’t just ship software. We partner with North America’s leading brands to modernize legacy platforms, embed AI into real operations, and launch digital products that transform business outcomes. Our engineers and designers harness cloud-native tools, autonomous agents, data-driven insights, and GenAI to drive measurable impact - replatforming systems on Azure or GCP, optimizing customer journeys, or accelerating AI adoption across the enterprise. You’ll work at the intersection of strategy and execution, solving complex problems alongside smart, curious teammates across Canada and Poland. Backed by 20+ years of experience, a drive for excellence, and a culture rooted in growth and collaboration, this is where you thrive if you’re looking to deliver meaningful, high-stakes software solutions.

We’re Building a More Inclusive Tech Industry

We believe diversity leads to better outcomes. Nearly half of our team was born outside of Canada, and we speak 19+ languages. We’re 31% women, 57% BIPOC, and 14% LGBTQIA+. We’ve doubled the number of women in tech roles in the past year, and maintain a 0% gender pay gap across our delivery and technology teams. Inclusion here isn’t a buzzword, it’s backed by data, policy, and accountability.

How We Work Together

We’re a close-knit, collaborative group who care about doing excellent work, and doing it with integrity. Our values shape how we show up every day:

• Think Big – Dream it, plan it, ship it

• Be Open & Collaborate – Diverse minds build better solutions

• Never Fail a Client – Own the outcome

• Grow Our People – Feedback, learning, leadership

• Do the Right Thing – Even when it’s hard

• Embrace Change – Adapt fast, stay curious

Our people say it best: “Employees of different backgrounds interact well within our company” - and 97% agree. Another 96% say “Architech respects individuals and values their differences.” We support continuous growth with learning budgets, internal bootcamps, certification bonuses, summit days, and more. It’s not just work - it’s a place to grow, lead, and build things that matter. And this is just the beginning.

Position Overview:

This is a 6-month contract with a possible extension.

Key Responsibilities

• Translate business problems into clear, actionable requirements for AI-driven solutions, ensuring user-centric design and measurable outcomes.
• Collaborate with stakeholders to define and prioritize product features, ensuring alignment with business goals and customer needs.
• Apply technical expertise and business acumen to write clear, concise stories in collaboration with UX designers and engineering teams.
• Own and manage the product backlog, leading backlog refinement, sprint planning, and review meetings.
• Develop and maintain the product roadmap, balancing business objectives, technical feasibility, and evolving requirements.
• Work closely with development teams to ensure clear communication of requirements and provide guidance throughout the development cycle.
• Identify and prioritize opportunities to integrate AI and automation, incorporating considerations for data privacy, fairness, and transparency.
• Define and analyze metrics that ensure the success of the release of products and features (KPIs and OKRs) specifically user adoption, business impact, and monitor their performance post-launch.
• Ensure clear communication of requirements and provide guidance throughout the development lifecycle, validating that delivered functionality meets user stories and business goals.
• Regularly communicate changes to technical and business decisions within the project.
• Report significant changes, resource needs, obstacles and risks to the project manager for recommendations and approvals.

What We’re Looking For

Experience & Skillset:

• 3-5 years as a Product Owner or in a similar role.
• Experience working in Agile/Scrum environments within a software development firm.
• Strong understanding of Agile frameworks (Scrum, Kanban) and software development lifecycle (SDLC).
• Experience supporting call center tools, including agent assist, knowledge management (KM) tools, Info Assist, chat apps, and device guides.
• Experience in CEX and contact drivers in the context of customer support centers.
• Ability to support the POS (point of sale) system.
• Skilled in writing user stories, running them through squads, and drafting technical specifications.
• Able to thrive in ambiguous situations, driving clarity and focus, setting priorities, and converting ideas into action.
• Exceptional communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving skills.
• Experience working with cross-functional teams, including engineering, design, and QA.

Architech is an equal opportunity employer committed to diversity. Should you require any accommodations prior to or during the interview process, please indicate this during the interview process. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.