Customer Success Specialist - National Accounts - Remote

Job Description

Description & Requirements

We are in search of a Customer Success Specialist – National Accounts who supports the delivery of white-glove service to BradyPLUS’s most strategic customers. This role provides proactive, detail-oriented, and high-touch customer service through timely communication, issue resolution, and cross-functional coordination.

You will be the first line of support for day-to-day inquiries and help maintain strong, collaborative relationships with national account customers, ensuring their experience is seamless, responsive, and professional.

In this role you will work closely with the Director of Customer Success, Sr. Manager, National Accounts Coordinator, National Accounts Sales team, and internal operations teams.

Note: this is remote position, candidate can work anywhere within the US.

Responsibilities Include

• Actively listen to customer inquiries via phone and email, address concerns empathetically, and deliver timely, solutions-oriented support.
• Monitor and resolve order issues and inquires across business entities.
• Respond to inbound questions from both internal and external stakeholders, including order status, returns, and documentation requests.
• Manually enter orders as needed, ensuring accuracy and speed.
• Track customer orders, providing timely updates and resolution.
• Communicate and coordinate with other departments (e.g., Sales, Operations, AR) to ensure smooth delivery service.
• Provide simple documentation (e.g., Proof of Delivery, invoice copies) on request.
• Support National Accounts success plans by assisting in operational and administrative tasks that ensure customer satisfaction.
  
  

The Ideal Candidate Will Have

• 2–4 years in a customer-facing, customer support, or internal enablement role.
• Proficiency in P21 is highly preferred, with the ability to quickly learn and adapt to other ERP systems as needed.
• Proficiency in Excel preferred, specifically use of tools for analyzing date
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A team-first mindset with a high level of professionalism and customer empathy.
• Passion for process improvement and scalable support strategies.
  
  

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.