Operations Manager - Project Management (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

Job Overview:

The Operations Manager will work closely with our Education & Quality and Supply Operations teams on testing incentives and initiatives across Experiences and Services. The ideal candidate will excel in managing projects, coordinating across multiple stakeholders, and creating and managing workflows, to ensure the timely resolution of issues, and contribute to closing feedback loops with hosts. As a part of Airbnb’s ongoing efforts to enhance operational efficiency and customer service, this individual will play a key role in supporting workflow optimization and data-driven decision making. The ideal candidate will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy and a resolute focus are essential qualities.

Responsibilities:

• Lead and coordinate operational projects, ensuring milestones, deliverables, and timelines are achieved.
• Organize and synthesize survey feedback, extracting actionable insights to drive operational and customer-focused improvements.
• Design, implement, and optimize workflows and business processes.
• Maintain clear communication and seamless collaboration between Account Managers, Business Operations, Analytics, and other cross-functional partners.
• Manage closing feedback loops with hosts, enhancing engagement and satisfaction.
• Ensure thorough documentation and integration of new processes into team workflows.
• Track and report on project progress, using metrics to inform adjustments.
• Support operational continuity by managing bug reporting and resolution post-deployment.
• Maintain transparent and accountable records of workflows, decisions, and outcomes.
  
  

Requirements:

• 2-3+ years of direct project management or project coordination experience, ideally within business operations or analytics-focused environments.
• Bachelor’s degree or equivalent required.
• Proven experience in driving operational projects from initiation to completion.
• Strong analytical skills: ability to synthesize data, identify trends, and create actionable recommendations.
• Exceptional organizational skills, including developing systems for time-sensitive work.
• Proficient with Google Suite; experience with Airtable, SQL, Salesforce CRM, or similar tools is a plus.
• Expertise in Excel and Google Sheets.
• Ability to work in a fast-paced, deadline-driven setting.
• Excellent prioritization, multitasking, and time management skills.
• Strong communication and stakeholder management abilities.
• Collaborative and solution-focused mindset.
• Passion for hospitality and delivering world-class experiences and services to a global audience.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $55-$62/hr

Benefits:

Medical, Dental, Vision, 401K