Bilingual Assistant Program Manager - PSP Operations

Job Title: Bilingual Assistant Program Manager

Location: Ottawa, ON, Montreal, QC

Remote: Yes

Business Unit: Health

Department: Pharma Patient Solutions

This is a great REMOTE opportunity to support a global pharmaceutical company that focuses on innovative medicines and is a leader in many therapeutic areas! If you want to make a positive impact in patients lives, apply today! Calian Patient Support Programs offers competitive salaries and a great benefits plan to all employees!

The Bilingual Assistant Manager will provide support and coordination for Patient Support Programs (PSPs) and work with the PSP Operations Managers to deliver programs to meet defined expectations, deadlines and requests. This is a key supportive role and includes various tasks such as: reporting, research, training & development, translation, communication and various other responsibilities to ensure program delivery.

Accountabilities

• Assisting the PSP Operations Manager in coordinating program activities.
• Ensuring all AE reporting, reconciliation, mandatory training, safety reporting, etc, are observed according to KPI.
• Providing support in answering emails regarding program inquiries.
• Assisting in performing such tasks such as quality control checks, report generation, research and training development.
• Assisting management in resolving program related issues.
• Communicating with management on administrative matters related to the programs.
• Assisting in the preparation and coordination of documentation in response to scheduled and unscheduled reports, returns and observations to update management of program progress.
• Constantly seeking out and presenting ideas around continuous improvement and optimizing performance across the programs, functionally and technically.
• Identifying opportunities to continuously drive efficiencies to increase productivity and progress, increase profitability, and increase program efficiency.
• Collecting necessary data to support reimbursement cases and ensuring that all avenues to obtain public/private reimbursement are explored.
• Effectively coordinating with clinics, insurers and clients, and creating and escalating case appeals to appropriate sources.
• Delegate tasks when appropriate.
• Fulfil other duties as required.
• Providing patients with initial high-level product information at the time of enrolment.

Competencies:

• Excellent communication skills (verbal and written).
• Self-motivated and proactive.
• Good team player with initiative to learn and handle multiple assignments independently.
• Ability to act as a liaison with vendors and other functional team members to meet project goals.
• Ability to prioritize and manage multiple projects concurrently.
• Excellent organizational skills and attention to detail.
• Above average problem-solving skills.

Qualifications:

• English and French bilingualism (oral and written).
• Undergraduate or graduate degree in a Science based program, with relative experience.
• Nursing designation is an asset.
• Minimum of 1 year of experience in the Pharmaceutical or Health Care organization industries working with Patient Support Programs.
• Understanding of research and development processes for Pharmaceutical products and medical devices.
• Experience in customer service.
• Experience liaising with clients and various cross functional teams.
• Proficiency using computerized information systems, internet, Microsoft Office applications, and electronic spreadsheets is required.