Managing Director

Description

Managing Director

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
  
  

Job Responsibilities

• Acts as the main executive-level customer relationship holder and contact for major decisions affecting the relationship, growth, delivery, and financial health of each account and / or develops, deploys, and executes with key Syneos Health Stakeholders overall strategy for the geography achieving agreed metrics, targets and goals.
• Leverages, develops, and nurtures executive-level relationships with the key customers and decision-makers, identifying, developing, and driving opportunities for growth and value creation.
• Leads the development and execution of a robust strategic plan for each account working closely with the Account Management Team and other internal stakeholders, aligning with the company’s vision, mission, and values.
• Achieves account objectives through strong leadership of a matrix account team. Account team members include sales, delivery leads, therapeutc area leads, proposals, contracts, finance, quality, and delivery team members.
• The Account Lead / Managing Director is accountable for exceeding/ achieving quarterly and annual targets to include Gross Awards, Revenue, Profit, Operational KPIs, KQIs, Customer satisfaction/Customer loyalty.
• Develops and leads account governance oversight including Executive and Operational governance forums. Sends regular Syneos Health updates, company updates, new solution, thought leadership, webinars, conference updates.
• Account Lead / Managing Director works with account support staff and delivery team to develop account specific operating manuals and ways of working.
• Provides regular updates to the customer to ensure compliance with established quality performance metrics, key performance metrics, benchmarks, financial performance, and customer satisfaction.
• Ensures customer ecosystems are mapped and guides stakeholders through complex customer decision making processes. The Account Lead / Managing Director understands customer company culture and work processes and ensures those who interact with customers are briefed and understand the nuances of collaborating with them.
• Orchestrates functions, subject matter experts, and solutions, leveraging across the Enterprise to develop and deliver on the customer’s requirements and expectations. Partners effectively with Commercial business leads to identify commercial business offerings that can be leveraged to drive differentiation to customers.
• Provides thought leadership and drives growth through innovation and challenging norms to create new opportunities and compelling solutions.
• Directs the resolution of highly complex or unusual business problems that have a major impact on the client’s long-term strategy, partnership, or Syneos’ reputation, balancing the customer and Syneos objectives.
• Monitor market trends and competitor activities to identify opportunities for growth and expansion and develops and maintains strong relationships with industry influencers (PE, outsourcing) and key opinion leaders in the geography / and across the industry.
• May evaluate the breadth of accounts and opportunities in the geography and appropriately allocate his/her time to generate maximum value.
• Proactively identifies, translates, and addresses the stated and unstated customer needs into opportunities and solutions.
• Develops and executes change initiatives that impact and influence the organization to be more customer centric and to help achieve customer objectives.
• Leverages comprehensive understanding of internal and industry standards, as well as of the changing business environment to help in developing change initiatives that impact and influence the organization to be more customer centric and to help achieve customer objectives.
  
  

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

The Customer Account Lead/ Managing Director is a senior individual contributor responsible for driving profitable growth, customer satisfaction and high-quality operational delivery for the company. This position oversees and is accountable for the financial performance of one or more assigned accounts globally or within defined geography; develops and executes strategies and operational tactics to grow the account(s) or achieve material growth and market share in the geography through new opportunities. Key performance metrics include Gross Awards, Revenue, Profit and Customer Satisfaction for the account (s).