Consumer Proposal Inquiries Administrator

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.

And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help

Position Summary

We are currently seeking a Consumer Proposal Inquiries Administrator to join our team. The ideal candidate will provide superior customer service and administrative support for the Consumer Proposal file administration process. This role has the flexibility to work from home and an uninterrupted high-speed internet connection is a must.

Responsibilities

• Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:
• Addressing proposal payment requests, NSF payments and mitigating defaults
• Coordinating revival processes

• Efficiently respond to current clients inquiries relating to the status of their file
• Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
• Issuing status and other miscellaneous letters to the debtors, creditors etc.
• Liaising with other team members to ensure efficient and diligent administration of the proposal estates
• Ensure phone queues are cleared and assigned tasks are completed on a daily basis
• Work together with colleagues to help assist the clients
• Participate in ongoing training to improve technical knowledge
  

Qualifications/Experience

• Previous insolvency experience
• Post-secondary education or related equivalent experience
• Insolvency Administrator Certificate (asset but not required)
• Excellent verbal and written communication skills to speak effectively with clients and other third parties
• Strong attention to detail and the ability to multitask in a fast-paced environment
• High computer literacy including the ability to learn new programs
• Excellent time management and organizational skills
• Great interpersonal skills to deal with team members, staff, and clients
• Strong learning skills
• A team player who can also work independently and take ownership of their workload
  
  

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada. 

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected].
  
  

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.