Contract Operations Specialist (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

Role Overview

We are seeking a Contract Operations Specialist to support the Airbnb for Real Estate team during a temporary staffing transition. The Airbnb for Real Estate team partners with large owners, operators and developers to normalize hosting in global Real Estate through the Airbnb-Friendly Program. This person will collaborate with cross-functional teams within the Real Estate group to effectively execute critical projects and activities that support many points of the client life-cycle to help grow our programs. The ideal candidate is a self-starter who possesses strong reasoning skills, a solutions-driven approach, and the ability to excel in a fast-paced environment.

A Typical Day:

• Serve as the primary lead for managing sales outreach projects, including identifying influential stakeholders, finding corresponding contacts, and managing campaigns.
• Support sales team in managing logistics and outreach ahead of conferences, including compiling attendee lists, assigning leads to the team by territory, and supporting any other necessary tasks ahead of the event.
• Lead purchase order process for all third party vendors across the Real Estate Group.
• Manage tasks within our customer onboarding process including curating photos, conducting audits, and managing salesforce tracking.
• Assist the marketing team in creating collateral for our customers. This will include versioning out marketing assets, permissioning box folders with the correct stakeholders, and managing trackers and payments for promotions.
• Support our account management team in providing monthly reporting to clients, managing internal tracking of initiatives, and conducting outreach campaigns to key stakeholders such as new hosts or residents who have stopped hosting.
• Serve as a lead in managing our address detection program. Investigate listings that potentially have incorrect addresses and bring them into compliance through direct communications with hosts.
• Enrich condo hotel data by conducting external research through public websites to validate and update key information such as unit counts, property names, ownership structures, and management affiliations
  
  

Requirements:

• Bachelor's Degree
• 3-5 years of experience in client/user-facing roles with a strong focus on stakeholder communication and management.
• Proficiency in Salesforce and Google Sheets
• Familiarity with project management methodologies and tools (e.g. Asana) is a plus.
• Experience in tracking performance metrics for projects and reporting progress.
• Excellent collaboration skills to work cross-functionally with teams across different departments & time zones.
• Excellent communication skills with the ability to engage and support collaboration with partners and stakeholders.
• Investigative mindset with the ability to interpret data.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Problem-solving mindset, with the ability to think creatively to overcome challenges.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $30-$39/hr

Benefits: Medical, Dental, Vision, 401K