Student Success Academic Program Coordinator

Team Carney, a dynamic performance development company supporting government contracts, is seeking a Student Success Academic Program Coordinator.   Our coordinators possess a combination of skills and experience that enable them to effectively support a military academic program.   

THIS POSITION IS CONTINGENT ON CONTRACT AWARD.  
THIS POSITION IS REMOTE AND FULL TIME (Part time opportunity MAY be available).  

Duties:

• Provide resources, support, guidance, and critical problem-solving discussions to assist students in finding their degree major
• Assist students by providing program information and information at Partnership Institutions
• Assist with developing a plan of study and enrollment in courses,
• Work well within the team of enrollment or Student Success (STS) coaches, Registrar, Tech Team, Admissions/Enrollment, Command Senior Enlisted Leader.    

• Address questions received via email, cases, or calls from a variety of sources such as: Military Commands, Partnership Institutions, Applicants, and students 
• Attend and participate in meetings and live events with potential applicants, students, and Partner Institutions. Student coordinator will annotate attendance, as well as meeting minutes.  

• Address questions received to access support resources, understand key deadlines, as well as inquiries about the required steps to register for courses, succeed in their current coursework, and maximize their progress within their program of study.  

• Collect and monitor a variety of data records and continually attempt to improve efficiency based on established performance measures. The Student Coordinator must keep accurate records and be well-organized to ensure data collected from student interactions is valid and usable by other parts of the organization. 

• Provide administrative services, including but not limited to consolidated insights, prepare, and publish agendas, as well as attend staff / group information sessions and live virtual meetings.  

• Update Expiration of Active Obligate Service (EOAS) or End of Active Service (EAS) dates for applicants and students to ensure compliance with all applicable rules and regulations. 

• Preemptively follow up with any of their students who are perceived to be struggling, at risk of not passing, or not actively participating in the course. 

• Monitor command approval change request forms, and update data records in a timely manner to ensure compliance with all rules and regulations 

• Disseminate weekly newsletters and/or announcements to students enrolled in respective courses

• Update salesforce templates for email campaigns as needed. 

Minimum Requirements:

• Willingness to undergo a background investigation (including fingerprints) if a current Security clearance is not active. 
• Bachelor's degree from an accredited college or university
• One year of experience as a Student Success Coordinator, Academic Advisor, Registrar, etc. 
• Student coordinators will possess familiarity with current educational technologies, such as Salesforce, Amazon Connect, Confluence, and Microsoft suite. 

Preferred Requirements:

• Familiarity with military background (prior service, military spouse, DOD/DON civilian experience, etc.).   
  

Team Carney is committed to delivering exceptional results and fostering an inclusive environment where every member can thrive. Salary is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws.  Expected Salary range of $70,000 - $85,000 annually.  

Carney offers a full suite of benefits to our employees, including:
• Multiple medical options (BCBS CareFirst)
• Dental (BCBS CareFirst)
• Vision insurance (BCBS CareFirst)
• Carney paid life and disability
• 401k with match
• Flexible Spending Accounts
• Health Spending Accounts
• Paid time off
• 11 paid holidays
• Education/Tuition Assistance
• Buy-up Plans (additional life, disability, etc.)
• Employee Assistance Program (EAP)
Carney also offers these additional benefits as part of our commitment to valuing employees:
• Parental leave (six weeks paid)
• Student loan repayment
• Get Out and Learn (up to $200 annually to learn almost anything!)
• Get Out and Run (up to $200 annually to participate in fitness events!)
• Ad hoc training/professional development access
We encourage you to learn more about Carney and our total benefits by visiting the www.teamcarney.com

Veterans/Disabled