Patient Support Representative - Remote

ABOUT US:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

We are hiring Patient Support Representatives to work from home!

In this role, you'll handle inbound and outbound calls while supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services.

Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery.

Compensation Highlights

• Base pay:
• $16.00 per hour for training and nesting
• $16.50 per hour for production
  
• Bonus opportunities! Earn up to $2 more per hour during the 4-week training and 2-week nesting period by meeting performance and attendance requirements
• Incentives are tied to metrics such as QA scores, accuracy, schedule adherence, and attendance. Full details will be provided during training. This brings your potential Training and Nesting pay rate up to $18 per hour!
  
• Pay frequency: Weekly
  
  

Schedule Highlights

• This is a full-time, steady state role with no pre-determined end date. No weekend work required!
• Training Schedule: Monday-Friday, 8:00am-4:30pm Pacific Time
• Production Schedule: Monday-Friday, 8:00am-5:00pm Pacific Time
  
  
  

Responsibilities

• Manage inbound and outbound calls to schedule, reschedule, or confirm patient appointments
• Verify patient insurance eligibility and update records as needed
• Process referral requests and prescription renewals, ensuring accurate documentation and timely follow-up with clinical teams
• Maintain strict patient confidentiality when handling health information and medical records
• Communicate updates, issues, and escalations to the call center management team
• Scan, upload, and organize documents within patient charts
• Perform additional tasks and support functions as assigned
  
  
  

Qualifications

• High School Diploma or equivalent
• 1+ years of customer service experience in a call center setting
• Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
• Previous job tenure of at least one year per role, reflecting stability and reliability
• Previous experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records
• Proven ability to quickly reference and apply resources, guides, and job aids to resolve caller inquiries and complete tasks accurately in a fast-paced environment
• Experience navigating multiple systems, tools, and screens simultaneously while maintaining active engagement with patients over the phone
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure protected information
• Ability to maintain approved high-speed internet connection
  
  
  

Preferred Qualifications:

• Experience handling high call volumes
• Experience with scheduling appointments
• Experience with electronic medical records (EMR) systems
• Experience with the EPIC application
• Solid understanding of medical terminology
• Have 2 external monitors