Remote Support Technician

The team

Are you passionate about customer experience, solving technical challenges and making an impact?

At Interprefy, we believe in connecting the world through seamless multilingual communication. We provide remote simultaneous interpretation and multilingual solutions for events, meetings, and conferences, enabling seamless communication across languages. Our platform powers multilingual communication for renowned clients like the White House, Google, UEFA, and even astronauts on the ISS!

Be Part of Something Bigger!

As a Remote Support Technician, you’ll play a vital role at the intersection of customer support and technology. Embedded within the Operations and Client Delivery Department, the Remote Support Team is a critical part of our broader operations structure. As the key connection between people and technology, you will support interpreters, speakers, and attendees—ensuring they can engage and communicate smoothly without distraction. Whether troubleshooting tech issues or guiding participants, you’ll be the person everyone relies on to keep things running smoothly, both behind the scenes and in the moment.

Joining the Remote Support Team means stepping into an exciting world of growth and possibility. As part of the larger Operations and Client Delivery Department, you’ll find opportunities not only within your team but across departments. Whether you’re passionate about advancing in customer support, exploring operational roles, or expanding into new areas, the possibilities are endless. With a fully remote setup, you’ll collaborate with talented colleagues from 29 countries across five continents—where the world truly is yours to explore.

Ready to make an impact?

Join us at Interprefy and help connect the world in their own language!

The Role- Key Responsibilities

As a Remote Support Technician (RST), you’ll become an integral part of our operations. This role offers a unique opportunity to develop hands-on technical expertise while supporting exciting global events. You’ll gain hands-on experience working with RSI technology, videoconferencing tools, event management systems, and cutting-edge AI-powered solutions—all while being part of an international, diverse team.

What You’ll Do:

• Support Global Events: Provide technical assistance to interpreters, speakers, and attendees to ensure flawless event experiences.
• Troubleshoot and Resolve Issues: Use problem-solving skills to quickly address technical challenges, keeping events on track.
• Grow Your Expertise: Start by independently managing smaller events and gain experience by working alongside Senior Technicians for advanced setups.
• Collaborate Globally: Work with colleagues from around the world to ensure seamless event delivery.
• Develop New Skills: Participate in ongoing training programs to expand your knowledge and grow your career within Interprefy.
  
  

Working Hours and Flexibility:

Our support team offers flexible shift models to fit your lifestyle:

• Model 1: Monday to Friday with 8-hour shifts (1-hour break included).
• Model 2: Tuesday to Thursday with 12-hour shifts (1 hour 45-minute break), plus 4 hours on either weekend day.
  
  

Shifts are scheduled weekly by the Operations Management team based on event needs. This allows you to balance work with life and develop a rewarding career on your terms.

Key Experiences And Competencies

What We’re Looking For:

• Curiosity and Growth Mindset: You're eager to learn and develop new skills.
• Technical Interest: Basic knowledge of videoconferencing tools or event technology.
• Strong Communication: Clear, customer-friendly communication skills for resolving issues with clients and team members.
• Team Player: Ability to collaborate across time zones and multicultural teams.
• Adaptability: Comfortable working in a fast-paced, dynamic environment.
• Problem Solver: Able to think on your feet and tackle technical issues quickly.
  
  

Requirements:

• A bachelor’s degree or equivalent work experience.
• Minimum English proficiency of B2.
• Additional languages are a plus.
• Consistent access to a reliable internet connection.
• Ability to work independently and follow instructions from team leads and senior staff.
  
  

Technical Requirements:

Fixed Broadband connection only (no Mobile, Wi-Fi etc)

100 Mbps download / 20 Mbps upload minimum

Latency Jitter

16 GB RAM minimum (32 GB preferred)

CPU: Intel i5 8th gen / Ryzen 5 3rd gen or better (benchmark ≥ 5,550)

Windows 10Pro + or macOS High Sierra+

Latest Chrome or Edge

About Us

Who We Are

At Interprefy, we help global businesses, institutions, NGOs, and even SMEs connect with audiences worldwide and enable truly multilingual conversations. Our powerful combination of cloud-based technology, AI-powered solutions, and world-class support makes it easy to add real-time language access to any hybrid, on-site, or in-person event.

Our Mission

We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations.

Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a World Expo.

A fast-growing global team

We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across six continents and 42 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.

We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.

Our values

In the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.

• Having impact - is a priority in everything we do.
• Why not? - We are free to find the best and most sustainable way to get things done.
• We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.
• Finding the balance -between work and life, between challenges and success.
• Failing fast - We learn from our mistakes and share our learnings to do better next time.
  
  

What we offer

• An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
• An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
• An open and impact-driven company culture that embraces creativity.
• A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.
  
  

Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal-opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.