Implementation Consultant

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

About The Role

As an Implementation Consultant at EcoOnline, you will have the opportunity to be part of a purposeful mission that goes beyond profitability. Our software solutions safeguard people and the environment, making a positive impact on the world. You will contribute to creating safer, more sustainable workplaces while gaining valuable experience and building a professional network within a rapidly growing global organisation.

Key Responsibilities

• As an Implementation Consultant, you will play a critical role in delivering best practice EcoOnline solutions to national and international clients.
• Your responsibilities will include consultation with clients, system configuration, and data migration activities, whilst serving as the primary contact throughout implementation projects.
• You will create and manage project documentation and functional specifications and provide collaborative guidance during client workshops to ensure adherence to program scope and guidelines.
• Build strong client relationships will be essential to success in this role, and you will provide technical support throughout the project lifecycle.
• You will also be responsible for delivering user training where required, and managing all phases of project delivery, from initiation to transition to BAU (business as usual).
• Your expertise in running effective workshops to elicit requirements from external stakeholders and subject matter experts will be critical to success in this role.
• You should have experience in system configuration and a strong understanding of the software implementation lifecycle.
• Excellent negotiation skills are also essential for this role
  
  

What We're Looking For

• 5+ years of Business Analysis / Implementation Management / Consultation within a client facing role.
• Ability to act as a primary point of contact during implementation to BAU (business as usual) for national and international clients, providing technical support throughout the project lifecycle and maintaining excellent relationships with all stakeholders.
• Experience in system configuration and a strong understanding of the software implementation lifecycle.
• Proven ability to create and manage technical documentation and functional specifications.
• Experience in providing collaborative guidance and expertise during client workshops to ensure that program scope and guidelines are adhered to.
• Proven ability to deliver effective user training.
• Experience in running effective workshops to elicit requirements from external stakeholders and subject matter experts.
• Excellent negotiation skills.
• Strong analytical skills, with the ability to effectively capture and communicate requirements.
• Experience in agile software development methodologies.
• Preferred knowledge and understanding of Health and Safety software.
• Proactive approach, with a demonstrated ability to take initiative, make decisions, and deliver results.
• Excellent written and verbal communication skills, with the ability to facilitate, influence, and solve problems effectively.
• Strong multitasking and time-management skills, with the ability to prioritize effectively in a fast-paced and high-pressure environment.
• Ability to work well both independently and as part of a team.
  
  

Our Benefits

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• Generous Paid Time Off
• Extended Parental Leave
• Robust Health Coverage
• Accelerated Learning Paths
• Team Wellness Initiatives
• Company-wide Events
• Employee Resource Groups
• ️ Recognition awards
  
  

EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.

At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future.

As a global SaaS leader, we’re at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference.

Trusted by over 11,000 customers, we’re recognised as pioneers in our field, delivering expertise and guidance to empower our customers at every stage of their safety and sustainability journey.