
Customer Service Call Center - Work From Home!
CCS
Full time
Other
United States
Hiring from: United States
Overview
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Patient Advocate Representative I in our Patient Support Department you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service.
Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois ; residents are not eligible.
Responsibilities
Values
Our Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Patient Advocate Representative I in our Patient Support Department you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service.
Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois ; residents are not eligible.
Responsibilities
- Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
- Minimum high School diploma or GED equivalent.
- Customer Service Experience Preferred.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
Values
Our Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
- Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.
- Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated.
- Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of...
Other
Canada
Hiring from: Canada

Department Information Together, we innovate for a stronger Colorado The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes:...
Other
United States
Hiring from: United States

Spanish Localization & AI Content Specialist (Project-Base Temporary Contract)
Meru Health
Temporary
About the Role We're looking for a Spanish Localization & AI Content Specialist to support the localization of Meru Health's 12-week digital mental health program into Spanish. This is a temporary, project-based role ideal for someone passionate about language, cross-cultural...
Other
United States
Hiring from: United States