Customer Support Specialist

About The Mobile-First Company

Most tools for small businesses weren’t built for real operators.

They were built for employees in offices, not people running a business from their phone.

We’re changing that.

We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.

Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.

Over 20,000 businesses use it every day.

Next up: expenses, invoicing, and more.

We’ve raised +5 million dolars from Lightspeed, EMBLEM, and 30+ top operators.

Our team is based in Paris, Buenos Aires, Miami.

The Mobile-First Company is hiring its first Customer Support Specialist (LATAM, US time zones) to support the 20,000+ businesses using Allô every day.

This is a unique opportunity to join early, talk to real users daily, and shape how support works from the ground up.

Interested? Reach out directly to our founder, Jérémy, at jeremy [at] themobilefirst.co.

No cover letter needed just say who you are and why this role speaks to you.

Why this role matters

Support is not a side function. It's the engine that keeps users active and happy.

You’ll be our first full-time Support hire.

You’ll talk to real users every day, fix problems fast, and shape how we support the next 100,000 users.

If you’re fast, sharp, and like solving problems for people who actually run a business — this is for you.

What you'll do

• You’ll answer user questions directly in Intercom, across chat, email, and text, making sure every customer gets clear, fast, and helpful replies.
• You’ll use Fin AI to handle the basics and speed up response time, while stepping in personally when the situation needs context, empathy, or human judgment.
• You’ll support our top customers with hotline access, proactive texts, and personalized help to solve issues quickly and keep them engaged.
• You’ll run one-on-one onboarding sessions for new users, helping them understand the core features of Allô and how to get immediate value from the app.
• You’ll troubleshoot product issues across mobile platforms, porting, billing, and CRM integrations, escalating what needs to be fixed and following up when it’s resolved.
• You’ll improve our support tools by writing macros, organizing internal replies, and updating help docs so the team gets faster and more consistent over time.
• You’ll tag feedback, surface edge cases, and clearly report bugs or friction points to the Product team so we can build a better experience.
• You’ll collaborate with the Product and Growth teams weekly to improve activation, retention, and onboarding — bringing real user insights to shape the roadmap.
• You’ll take ownership of support quality, propose new ideas, and help define how we scale the support function as the company grows.
  
  

What we're looking for

• You have strong experience using Intercom and know how to get the most out of it, from inbox workflows to tagging, macros, and automation.
• You’re comfortable using AI tools like Fin to save time and improve speed, but you still know when to jump in and handle things directly.
• Your English is excellent, both written and spoken, and you're confident running onboarding calls with US-based customers.
• You’re ambitious and see this as more than just a support role — you're interested in building the function, defining the playbook, and helping grow a team over time.
• You’ve worked in early-stage startups before and are comfortable using tools like Zapier, Stripe, Notion, and Retool to solve problems quickly and move without asking for permission.
  
  

What we offer

• Competitive salary (in USD or local equivalent)
• Equity package
• 10-day team retreats abroad every quarter
• 30-day onboarding in Paris (we cover flights and housing)
• Laptop and work setup of your choice
• Private health insurance (for US or LATAM hires)
• A tight, ambitious team building something real — fast
  
  

How To Apply

Click the Apply button on this page to send your application.

No cover letter needed just tell us who you are and why this role fits you.

Not the perfect match, but want to join us? Send a spontaneous application to [email protected].

We welcome people from all backgrounds.

If you’re part of an underrepresented group in tech, we especially want to hear from you.