Bilingual Sr. Training Specialist

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives

Internal Training Consulting

• Manage Learning & Development email inbox
• Administration of online procedure manual(s)
• Document and update processes and procedures (business’ and internal) as required
• Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
• Participate in corporate initiatives to build a positive learning culture throughout MCAP
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
• Seek and provide peer feedback on training delivery, design, and development

Training Needs Analysis

• Consult with Single Family stakeholders to determine business’ performance gaps
• Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
• Identify any operational risk(s) present within the training request
• Determine how employees will be supported on the job

Design

• Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
• Leverage existing training materials where possible to utilize in the development of new materials
• Organize content into programs, courses, topics, and objectives
• Design course outlines for instructor-led training and e-Learning training modules
• Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
• Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
• Consult with Instructional Design team to ensure training solution is aligned to design plan
• Design training programs for multiple business units

Development

• Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
• Seek and provide peer feedback on training material development
• Obtain sign-off from business unit leaders throughout development of the training solution
• Develop training schedule to support learners’ knowledge transfer
• Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
• Maintain training materials (job aids, program guides, procedures, evaluations, e- learning modules) to ensure alignment with business’ processes
• Develop training programs for multiple business units

Implement Training Programs

• Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business’ training needs
• Review materials prior to training to ensure accuracy and effectiveness of delivery
• Organize and set up the learning environment and supporting materials in preparation for the training session
• Facilitate virtual and in-class training to satisfy learning objectives
• Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
• Establish expectations of learners, and reinforce positive and negative behaviours
• Provide opportunities for engagement and participation, in keeping with adult learning principles
• Check in with learners throughout the session to confirm understanding and to foster learning
• Recognize participants’ various learning styles, and adapt training style accordingly
• Document learner observations and provide feedback to participants’ leaders
• Deliver training programs to multiple business units

Evaluation of Training

• Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training
• Summarize and distribute knowledge assessment results to the participants’ leader(s)
• Analyze feedback to assess effectiveness and impact of training solution
• Adjust training solution as required to improve upon results

Project Management

• Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes
• Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success
• Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks
• Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout project
• Build and maintain strong relationships with all internal and external customers
• Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required
• Ensure polished communication, organizational skills and detail orientation

Bilingualism in French and English is required for this position in order to interact with, support, and/or provide services to French-speaking and non-French-speaking colleagues, managers, and other staff members within the company, located inside and/or outside the province of Quebec.

What You Bring To The Team

• Minimum 3 years of industry experience
• Minimum 2 years of Learning & Development experience
• Exceptional interpersonal skills
• Exceptional communication skills (verbal and written)
• Excellent organizational and time management skills
• Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications
• Strong aptitude in managing competing priorities
• Autonomously carries out duties with integrity and takes accountability for decisions and results
• Excellent analytical and problem-solving skills
• Critical thinking and consideration of holistic business impacts
• Strong cross-departmental relationships
• Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issues
• College diploma/University degree, preference in Education/Adult Learning
• Bilingual French and English is required

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!