Customer Success Representative

“Are you looking to roll up your sleeves and use your knowledge to be part of a trusted Client Operations team?” 

GetQuorum is looking for a passionate and dynamic Customer Success Representative who brings their dedication and motivation to solve big and small client campaigns. Do you have the drive and passion to handle client campaigns and implement your ideas to improve business processes and performance? 

Are you hoping to grow professionally and personally with a close-knit team? 

If you answered “yes,” keep on reading. 

Every firm promises results; this is just the beginning at GetQuorum. We go beyond results to become a trusted partner. This role will be demanding yet rewarding.

About the Role 

At GetQuorum, we offer an exceptional opportunity for you to develop a unique and comprehensive skill set right from day one. As a growing SaaS platform, we are proud to continue to expand our dominant market share in North America, providing you with an exciting environment to be a part of. From the start, you'll be actively involved in product roadmap planning, allowing you to gain hands-on experience and witness firsthand how a SaaS platform scales rapidly. As a valued member of our team, you'll collaborate with the Client Operations team to assist GetQuorum with fulfillments by collecting and processing customer data. You will be responsible for executing campaigns, dealing with client concerns and questions, and ensuring high customer satisfaction throughout the year. Your commitment to handling campaigns effectively with a high degree of customer service will play a crucial role in our continued success.

We embrace self-starters and independent problem-solvers who thrive in the face of uncertainty. Our team's diverse backgrounds, ranging from Neuroscience, Marketing, Political Science to Musical Theatre Performance, foster a rich and dynamic work environment. Candidates who are comfortable with people and eager to learn SaaS Best Practices will find an excellent fit with us. Our culture is collaborative, and our team enjoys celebrating successes and having fun.

We offer 

• Competitive compensation package based on experience
• Health benefits (coverage on dental and pharmaceuticals) 
• Opportunities to do challenging and meaningful work
• Dynamic, collaborative team 
• Solve real and challenging campaign issues 
• 10 vacation days 
• Fully remote 
• Budget for office setup

You will 

• Gain valuable experience working in all business sectors 
• Build on your best qualities and shape a path that suits your passions
• Learn from your mentors at GetQuorum
• Develop leadership skills 

About the candidate 

Skills, attributes, and responsibilities. 

We are looking for a candidate who can: 

• Use GetQuorum’s proprietary software by utilizing its features to navigate and manage campaigns effectively.
• Understand and follow processes to successfully execute various standard campaigns for assigned markets, ensuring consistency and adherence to campaign management procedures.
• Maintain professional etiquette and responsive communication with our clients. 
• Use Microsoft Excel to model client data into required format for import into GetQuorum’s platform
• Use Jira to submit requests for technical improvements that enhance efficiency, contributing to the optimization of workflow processes.
• Identify and propose process changes that benefit the team, contributing to continuous improvement and efficiency in campaign management.
• Actively participate in group discussions, contributing ideas and insights to foster a collaborative and engaging team environment.

Must Haves 

• Previous work experience in a client-facing, help desk or customer support role, at least 2 years of experience
• Exceptional organizational skills and time management abilities
• Expertise in the usage of Microsoft Excel, Word and Adobe Acrobat
• Exceptional oral and written communication skills with strong phone etiquette
• Ability to work independently with minimal supervision
• Ability to thrive in an unstructured, startup environment
• College, university, or other post-secondary education in Business, IT or other related fields. 

Nice to have skills

• Expertise in the usage of HTML
• Experience with Issues tracking and ticketing software
• Familiarity with the Notion platform
• Experience in software help desk or support desk environments
• Knowledge of Ontario Condo Act, Real Estate or Legal experience

90 Day Expectations 

What determines whether this person will be made permanent? 

• Understand the customer journey for each market
• Gain an understanding of the products and services offered by GetQuorum
• Ability to effectively use required software to complete assigned campaigns
• Demonstrates satisfactory written and oral communication and customer service skills 

The Company 

GetQuorum is a Toronto-based technology company that provides hosted virtual annual general meetings and electronic voting platform-as-a-service tailored to the condominium markets in Ontario, Alberta, Florida and North America. We also have a rapidly growing customer segment of not-for-profits, member associations, regulatory bodies and other organizations outside of the condominium and HOA space. With our software, clients host successful Annual General Meetings, gather proxies and electronic votes, pass bylaws, reduce meeting package distribution costs and, most importantly, achieve quorum. We have a great, close-knit team – we work hard and have fun together. We live our company values, which include but are not limited to; 

• Service: Providing a quality experience to the clients we serve
• Integrity: It isn’t just about going through the motions but always following your inner moral compass, even if it leads you down a path paved with tough choices.
• Accountability: Mistakes happen, we've all made them, and we'll continue to make them. How you handle that mistake is important.
• Dedication: We give our all for mutual success by proactively seeking out learning opportunities, pitching solutions to help the company, assisting your team, maintaining a positive attitude, and punctuality.
• Respect: We accept everyone as they are and for who they are. Encourage coworkers to express themselves and share their opinions and ideas. 

If you want to know more about GetQuorum and our fantastic team, please refer to

Our website: https://www.getquorum.com/

Linkedin: https://www.linkedin.com/company/getquorum

Our interview process follows this sequence if you are chosen to move forward. 

1. An email will be sent to successful candidates to arrange a phone screening. 
2. A 15-30 min screen with a member of our HR team. 
3. A 60 min Interview with our Customer Success Team Leaders
4. A 30 - 45 min Interview with our Senior Client Operations Manager
5. A decision is communicated, and if successful, an offer is extended
6. Reference checks 

If at any time we decide to end your candidacy, you will be notified of this in writing by a member of our team. We would appreciate it if you extended that same courtesy. 

We look forward to receiving and reviewing your application. 

GetQuorum is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. GetQuorum welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Please inform us within your application if you require any accommodations, and every aspect will be made to meet your needs.