
Director, Quality
Revive
Full time
Business Management
United States
Hiring from: United States
Description
The Director of Quality leads the design, implementation, and continuous improvement of the quality management system (QMS) for a rapidly scaling telehealth organization. This role ensures delivery of safe, effective, and compliant patient care across all clinical programs and services. The Director partners cross-functionally with clinical leadership, product, technology, compliance, and operations to embed quality and performance excellence into the company’s culture and services.
This is a REMOTE position
Quality Strategy & Leadership
Other duties as assigned
The Director of Quality leads the design, implementation, and continuous improvement of the quality management system (QMS) for a rapidly scaling telehealth organization. This role ensures delivery of safe, effective, and compliant patient care across all clinical programs and services. The Director partners cross-functionally with clinical leadership, product, technology, compliance, and operations to embed quality and performance excellence into the company’s culture and services.
This is a REMOTE position
Quality Strategy & Leadership
- Develop and execute a company-wide quality strategy aligned with clinical, operational, and regulatory goals.
- Lead the Quality department, including Quality Assurance (QA), Quality Improvement (QI), and Clinical Risk functions.
- Serve as the subject matter expert on telehealth quality standards, evidence-based practices, and virtual care delivery optimization.
- Lead enterprise-level quality improvement initiatives using data-driven methodologies (e.g., Lean, Six Sigma, PDSA).
- Develop and monitor key quality indicators (KPIs), benchmarks, and dashboards across clinical operations.
- Identify, track, and resolve gaps in care, service delivery, or provider performance.
- Ensure ongoing compliance with relevant federal/state healthcare regulations (e.g., CMS, HIPAA, NCQA, URAC, Joint Commission).
- Oversee readiness and successful completion of accreditation audits and regulatory inspections.
- Implement policies, audits, and training to maintain clinical and operational excellence.
- Establish processes for patient safety event reporting, investigation, and corrective action.
- Collaborate with legal and compliance to manage clinical risk and liability issues.
- Promote a just culture that supports learning from errors and near misses.
- Partner with clinical leadership to optimize provider credentialing, documentation standards, and peer review processes.
- Work with product and engineering teams to integrate quality checks into virtual care platforms and workflows.
- Liaise with customer success, marketing, and executive leadership to elevate patient satisfaction and brand trust.
Other duties as assigned
- Master’s Degree Healthcare Administration, or related field.
- 8–10+ years of healthcare quality management experience, with at least 3 years in digital health, telehealth, or multi-site care delivery.
- Strong knowledge of healthcare regulations, clinical operations, accreditation, and quality frameworks.
- Experience leading quality programs at scale in a fast-paced, technology-driven environment.
- Certified Professional in Healthcare Quality (CPHQ) or similar credential strongly preferred.
- Excellent analytical, communication, leadership, and project management skills.
- Deep understanding of virtual care delivery models and associated clinical risks.
- Comfort navigating ambiguity in a high-growth, startup or scale-up environment.
- Passionate about improving patient outcomes through innovation and operational excellence.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs

Job Location: North York Company Description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands...
Business Management
Canada
Hiring from: Canada

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to...
Business Management
United States
Hiring from: United States

You’re an experienced Director of Business Development who’s ready to move beyond rigid hours, corporate politics, and the ceiling you've hit in your current path. You’ve built success, but now you're seeking more freedom, more fulfilment, and a way to...
Business Management
Canada
Hiring from: Canada