Claims Adjuster, Auto Physical Damage

Job title: Claims Adjuster, APD

Job Location: Remote

Who We Ar

eThe Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We’re proud to be a leader within the P&C industry offering a Mutual experience rich with history, opportunity and exceptional customer service. We are committed to profitable growth, team development, ingenuity, built on strong connections in our remote first work environment. We encourage a work-life balance and we are serious about what we do

.
Our Promise To Y

ouHere at The Commonwell, we are all about Protecting Individuals, Together! Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to wor

k.
The Opportun

ityThe purpose of this position is to review, analyze, evaluate, and negotiate minor to moderate claims related to auto losses including Accident Benefits administration. The incumbent is responsible for investigating these losses where necessary, as well as assigning the appropriate independent adjuster and relevant experts to assist in the effective management and resolution of the cla

im.
Who You

• AreSupports the technical development of support staff within the claims department through training and mentor
• shipActive working relationship within other cross functional claims l
• inesDeveloping working relationships within all other claims specialties as well as other functional areas within the com
• panyYou will be highly Organized and have excellent Time Management sk
• illsYou will demonstrate excellent Written and Verbal Communication Sk
• illsYou are great at Problem-Solving and Critical Thin
• kingYou will be Adaptable and open to changing environm
• entsYou value and encourage others to have cooperative and collaborative conversations because diverse perspectives offer more creative solut

ions
How You Will Create An I

• mpactAccountable for claims at all transaction levels including, coverage interpretation, evaluation, reserve adjustments, payments, written and verbal communication, expert requirements and internal reporting requirements. Requires support for claims with greater compl
• exityConsults as required for authority requests with respect to payments and incurred han
• dlingReviews claims queries and complaints and takes action, where necessary. Receives support, where required, in managing complex queries or compl

aints
What You Will

• BringCompletion of Post-Secondary Educ
• ation.Working towards, or completion of CIP designation, and an active pursuer of the necessary education to respond to a changing market
• place.Fluent in both English and French is considered an a
• ssest.Prior customer service exper
• ience.Great organizational skills and ability to multi-task is req
• uired.Thorough attention to detail is a must to ensure accuracy of claims documents, policy coverage interpretation and recognition of financial exp
• osure.Ability to perform moderate mathematical calculations is req
• uired.Effective communication skills: verbal, non-verbal and wr
• itten.Sound morals, ethic, and confidentiality with ability to develop trusting and effective working relationships with peers and empl
• oyees.Ability to exercise confidentiality and empathy are required when dealing with insured’s and cla
• imantsStrong problem-solving skills and negotiation skills are required for this po
• sitionStrong computer literacy, proficiency in all Microsoft Office programs and Internet navig

ation.
Perks of Being a Commonwell Crew

• MemberRemote work envi
• ronmentFlexible Work arran
• gementsCompetitive Compensation
• PackageTraining and Development Opport
• unitiesPension and savings p
• rogramsPaid volunte
• er daysWellness and Recognition programs/Pl
• atformsParental Leave

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