Patient Access Scheduling Representative - Remote

McLaren Health Care
Full time
Healthcare
United States
Hiring from: United States
Position Summary:

Under the direction of the Patient Access leadership team, Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health.

Essential Functions and Responsibilities as Assigned :

  • Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs.
  • Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information.
  • Provides physician and/or diagnostic appointment scheduling.
  • Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals.
  • Estimates and collects copays, deductibles, and other patient financial obligations.
  • Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services.
  • Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
  • Performs all other duties as assigned.

Qualifications:

Required:

  • High school diploma or equivalent
  • 1-year experience in a customer service role or health care industry.

Preferred:

  • 2-years previous experience with third party medical insurance, HMO and managed care including experience with CPT and ICD-10 coding and m edical terminology

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

  • Schedule: Full-time
  • Requisition ID: 23005850
  • Daily Work Times: Standard Business Hours
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No

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