Help Desk Support Specialist
REVTech
Part time
Customer Support
United States
Hiring from: United States
Location: Remote + On-Call Availability
Type: Contract | On-call, estimated 5–10 hrs/week
Working Hours: Emergency response 24/7 + business hour support
About REV
We build IT systems that work when and where they’re needed. At REV, our support model focuses on responsiveness, transparency, and operational continuity—especially when partnering with public-facing agencies.
Role Summary
We’re seeking a Help Desk Support Specialist to provide Tier 1–2 support for a regional transportation organization. This includes responding to support tickets, troubleshooting common issues, and escalating unresolved problems. Candidates must be comfortable with both routine help desk requests and 24/7 emergency response protocols.
Responsibilities
$30–$40/hr depending on experience
Equal Opportunity Employer
REV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or protected veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.
Compensation Disclosure
Compensation will be determined based on experience and qualifications. In accordance with Nevada law, this role includes a pay range, and final rates will reflect a candidate’s experience, skills, and alignment with project needs
Type: Contract | On-call, estimated 5–10 hrs/week
Working Hours: Emergency response 24/7 + business hour support
About REV
We build IT systems that work when and where they’re needed. At REV, our support model focuses on responsiveness, transparency, and operational continuity—especially when partnering with public-facing agencies.
Role Summary
We’re seeking a Help Desk Support Specialist to provide Tier 1–2 support for a regional transportation organization. This includes responding to support tickets, troubleshooting common issues, and escalating unresolved problems. Candidates must be comfortable with both routine help desk requests and 24/7 emergency response protocols.
Responsibilities
- Respond to incoming support requests via phone/email/ticketing platform
- Provide technical troubleshooting and step-by-step resolution
- Track issues and document resolutions in internal systems
- Coordinate with IT staff and vendors when escalation is needed
- Maintain user access and account management
- Deliver regular reporting on service volume and resolution timelines
- 2+ years in IT support or help desk roles
- Strong knowledge of Microsoft 365, Windows devices, and remote access tools
- Ability to support users with varying technical proficiency
- Familiar with VPN, email configuration, and endpoint troubleshooting
- Willingness to work flexible and emergency on-call hours
- Experience with public sector or non-profit environments
- Familiarity with Microsoft Dynamics or Kronos/UKG
$30–$40/hr depending on experience
Equal Opportunity Employer
REV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or protected veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.
Compensation Disclosure
Compensation will be determined based on experience and qualifications. In accordance with Nevada law, this role includes a pay range, and final rates will reflect a candidate’s experience, skills, and alignment with project needs
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