Clinical Integration Specialist - Toronto

Department: Sales

Location: Canada-Ontario-Remote

Description

As an Clinical Integration Specialist, you will drive implementation, integration and acceleration of Align’s digital platform in targeted Orthodontic accounts via in-office engagements. You will apply clinical expertise and comprehensive knowledge of orthodontic practice workflows to accelerate practice growth and improve efficiencies. Primary areas of focus will be:

• Integration and maximization of the iTero suite of systems and applications
• Implementation of clinical and treatment planning workflows for Align products and services
• Acceleration of the Align Doctor Subscription Program within select offices
  
  

You will build and leverage influential relationships with doctors and staff, providing customized practice insights and enablement strategies. You will perform thorough customer “current state” assessments and create prioritized account-level goals and defined work paths to optimize integration and acceleration of Align’s digital orthodontic solutions.

Desired skills sets include, but are not limited to, strong needs-based discovery, clinical and business knowledge of orthodontic practices, proficiency in establishing training plans, effective communication skills to inspire and motivate account personnel and high accountability to mutually-agreed to goals and expectations. In this role, you will augment and support the efforts of Align Orthodontic Territory Managers to enable and improve the digital adoption experience for key partnership accounts.

Role expectations

• Guide Ortho customers through optimization of iTero workflow and increase utilization of patient education and conversion applications.
• Develop personalized plans for each customer based on their practice goals, identifying key performance indicators (KPIs), and tracking progress towards achieving desired outcomes.
• Assist in integrating new product launches into office workflow.
• Provide technical assistance on software usage, troubleshooting issues and guiding customers through any complexities they may encounter.
• Foster positive relationships with entire practice teams within targeted practices. Build relationships with partners, utilizing a consultative and collaborative approach with the common goal inspiring our customers to modernize and grow their business.
• Deliver Clinical Training and presentations to a variety of customer types as well as internal audiences, to maximize implementation, utilization and integration of products, assisting them in implementing digital technology and refining office processes.
• Leverage all resources and successfully manage the integration of the iTero scanner and Invisalign processes and procedures with both Doctors and Staff of targeted accounts.
• Strategically work with sales and commercial support functions to prioritize opportunities.
• Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices.
• Stay active and engaged with orthodontic industry and related organizations to stay abreast of trends and changes in ortho practice that impact our business or customers.
• Utilize data/analytics to help customer’s drive decision making
• Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of Align /iTero solutions.
  
  

What We're Looking For

• Bachelor’s degree or equivalent experience Clinical degree in dentistry (RDA, RDH, EF, CDA, etc.) and/or ortho office management experience preferred
• 4+ years of directly related and relevant work experience in an orthodontic practice or corporate entity
• Strong interpersonal skills, adept at building and maintaining relationships with both internal and external customers. Ability to adapt to changing circumstances.
• Organization skills, including time management, multi-tasking and attention to detail.
• Superior English communication and presentation skills, both written and verbal. French/English bilingualism is required for roles supporting customers in the province of Quebec.
• High customer-service standard
• Troubleshooting ability, including research and reasoning and problem-solving skills.
• Valid Driver’s license and good driving record
• Must be legally entitled to work in Canada and travel to the US.
  
  

Work Schedule / Hours

• Standard 5 day and 40-hour work week
• Estimated 50% travel including in region with some nights and weekends required based on in-market events
  
  

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.