Onboarding Manager

Company : ABC Nova Scotia

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

As a member of our global onboarding team, you will support our customers in the Americas region with realizing first value with ABC Glofox. You will be responsible for guiding customers through their onboarding, acting as a key resource, escalation point for platform queries, a trusted advisor and coach to ensure the customer is set up for success. The successful candidate will be an ambitious, customer-centric individual who can work cross-functionally to highlight, prioritize and seamlessly guide a customer through setup while maintaining a high level of engagement and managing blockers along the way.

WHAT YOU’LL DO:

• Support customers through their Onboarding journey by driving product adoption, engaging key stakeholders and using a consultative, value driven approach to guide customers through their initial Glofox setup.
• Establish and maintain strong relationships with clients to identify needs and set appropriate expectations and objectives.
• Manage scope, timelines, and define roles and responsibilities to ensure all onboarding milestones are met.
• Collaborate with the Technical Implementation team to ensure successful migration of customer data during the setup phase of the journey.
• Act as a product & industry champion, leveraging known & learned best practices to provide exceptional support during the onboarding phase.
• Work with Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into the post-sale structure.
• Identify and escalate risks and work with leadership and other cross functional teams to overcome any barriers to onboarding.
  
  

WHAT YOU’LL NEED:

• Bachelor’s degree or equivalent work experience
• 2-4 years of experience in a client facing role, SaaS experience highly preferred
• Basic knowledge of Microsoft Outlook, Teams, Word, and Excel
• Prior experience in onboarding a high volume (30+) or managing a large portfolio of customers (200+) is preferred
• Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders
• Outstanding organizational, scheduling and time management skills.
• Tech-savvy with the ability to quickly learn new products and explain them to others.
• High emotional intelligence and interpersonal skills, with a focus on achieving positive customer outcomes.
• Coachable, self-motivated, curious and resilient
• A natural desire to build meaningful partnerships and seek out creative solutions for customers
  
  

AND IT’S GREAT TO HAVE:

• Proficiency in Spanish language
• Prior experience within a Health and Fitness technology SaaS company, or experience working within a health and fitness club or studio
  
  

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!
  
  

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $60,000.00 -- $70,000.00 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!