Key Account Manager

Who We Are:

Nature's Touch is a global leader in the frozen fruits industry, supplying the retail and industrial sectors in North America, Australia, Taiwan, and Japan. We provide a full range of products and support multiple private-label programs in addition to our own brands. We are also one of the largest buyers of fruit globally each year, and continue to enjoy strong growth in this emerging category in retail. We are known for our customer-centricity with multiple awards in our industry. As we continue to grow, we are seeking a dynamic, trailblazing Key Account Manager to join our team.

Location: Open to candidates based in Ontario (preferably in the Greater Toronto Area) or Quebec (Montreal Greater Area). This is a fully remote position with required office visits every two weeks.

Job Summary:

We are looking for a Key Account Manager – Private Brand Partnerships to manage and grow strategic relationships with major Canadian retailers including Metro, Sobeys, and Longos. This role is focused on managing existing accounts, not transactional sales, with a clear emphasis on forecasting, sales negotiation, and driving category growth through promotion, placement, and product strategies.

All managed accounts are exclusively private label, and the successful candidate will act as a strategic bridge between our operations and the customer, ensuring alignment on shared goals and delivering value for both sides. Reporting to the Director of Sales – Canada, this person will develop and execute joint business plans that strengthen our partnerships and support customers in leading the frozen fruit category.

This is a high-impact role requiring strong communication, a collaborative mindset, and a proactive, solutions-oriented approach.

Key Responsibilities:

• Be the strategic partner and primary advocate for major Canadian retail customers, ensuring their needs are met while driving Nature's Touch's business objectives forward.
• Develop and execute bold, customer-centric account strategies that unlock growth opportunities, maximize profitability, and strengthen long-term partnerships.
• Craft compelling, insights-driven presentations that translate data into actionable plans, allowing for mutual growth.
• Lead high-stakes negotiations on pricing and contracts, creating win-win solutions that drive sustainable growth, while keeping in mind the time sensitivity of our crop categories.
• Cultivate and maintain superior relationships with assigned accounts and customers, fostering trust, collaboration, and long-term partnerships.
• Own the end-to-end project lifecycle with the customer, the project lifecycle with private label customers, from innovation to packaging changes, ensuring seamless execution and customer satisfaction.
• Collaborate with category teams to drive category growth through the 4 P's, ensuring our budget and forecast are accurate to drive our always-in-stock position and category growth.
• Develops, runs and communicates weekly/monthly sales performance dashboards/scorecards.
• Champion data-driven decision-making, gathering and synthesizing insights that fuel smarter strategies and stronger customer relationships.
• Proactively manage customer communications, ensuring responsiveness, professionalism, and a relentless commitment to service excellence.

What You Will Bring:

• Bachelor's degree in business administration, marketing, or related field
• Minimum 3 to 5 years of experience managing large national accounts as an Account Manager, or have worked at a retailer in product or category management
• Bilingual - Fluent in English and French
• Strong knowledge of food processing and packaging, international business, and quality systems
• Experience with private label products is required.
• Experience with category management and or marketing is preferred.
• Experience with the food service industry would be a significant asset.
• Superior verbal and written communication skills.
• Strong commercial acumen with a passion for building long-term partnerships.
• Proven track record of business development
• Proven track record of disruptive customer and/or category collaboration
• Demonstrably high-caliber analytical ability and presentation skills
• Comfortable in taking calculated risks
• Excellent interpersonal and negotiation skills.
• Confident and driven to bring in new business.
• Experience with project management tools and software.

Additional Considerations:

• Traveling will be required; 10-15% of the time.