Account Manager

Important Instructions

Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.

Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

About The Role

We are seeking a dynamic and relationship-driven Account Manager to join our team. In this role, you’ll be responsible for managing and deepening relationships with our partners—primarily across our New York-based programs—with potential to expand into other markets as we grow. You’ll be at the center of program success: launching new initiatives, building trust with key stakeholders, and driving meaningful impact for the communities we serve.

What You’ll Get To Do

• Lead multi-stakeholder projects to successfully launch new client programs, with a strong initial focus on our New York partnerships.
• Manage a portfolio of key accounts, acting as the primary point of contact for inquiries, escalations, and strategic guidance.
• Cultivate trusted relationships with client stakeholders, from day-to-day contacts to senior leadership.
• Conduct regular partner check-ins to ensure satisfaction, track performance, and surface opportunities for improvement or growth.
• Collaborate with internal teams to align on goals, resolve issues, and deliver exceptional partner experiences.
• Serve as a strategic advisor, helping clients maximize the value of our offerings through tailored recommendations.
• Analyze account performance data to drive engagement, adoption, and measurable outcomes.
• Identify and pursue upsell or cross-sell opportunities within existing accounts.
• Deliver clear, data-driven account updates and performance reports to partners.
• Stay on top of market trends and industry developments to inform client strategy and bring new ideas to the table.
  
  

What You’ll Bring To The Team

• 4+ years of experience in Account Management, Customer Success, or Client Services—experience in Healthcare, Food Systems, or Social Impact work a strong plus.
• A track record of managing complex, multi-stakeholder accounts and delivering results.
• Exceptional communication skills—confident in facilitating meetings, presenting data, and navigating tough conversations with diplomacy.
• Strong relationship-building instincts, with a proactive and empathetic approach to client care.
• Experience launching or scaling programs across multiple departments or teams.
• Analytical mindset with the ability to translate data into actionable insights.
• High proficiency in tools like Google Sheets/Excel, CRM platforms, and communication/project management tools.
• Comfort operating in a fast-paced, mission-driven environment with evolving priorities.
• A collaborative spirit and a desire to work closely with cross-functional teams.
• Passion for health equity, food access, or wellness.
• Willingness to travel occasionally for partner meetings and events.
  
  

Don't Meet All of the Qualifications?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Compensation Philosophy

Compensation estimates are based on market data about the role and level, while individual compensation offers will be determined by factors such as job-related knowledge, skills, and experience.

What we offer (Full-time Employees)

• Competitive compensation.
• Unlimited PTO and 11 public holidays.
• Medical, dental, and vision with Kaiser options for selected states.
• HSA options if you are enrolled in one of our High Deductible Health Plans.
• Employer paid Life and Accidental Death & Dismemberment Insurance.
• Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.
• Eight weeks of fully paid parental leave after eight months of employment.
• 401k plan (no company match at this time).
• Company provided MacBook for all employees.
• Remote-first work environment for most employees. If you join our Provider Engagement Team, you will work in a hybrid environment.
  
  

Beware of Job Scams

It has come to our attention that fraudulent job offers claiming to be from Tangelo are circulating online. Please note:

• Tangelo will never ask for payment, financial information, or personal details such as Social Security numbers during the application process.
• All official communication from Tangelo will come from the email domain jointangelo.com.
• Every legitimate job offer from Tangelo is preceded by an interview process initiated and coordinated by our Talent Acquisition team.
  
  

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.

Compensation Range: $80K - $100K