Content Operations Specialist

Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast.

We build tools that help people feel in control of their financial future, including:

• Private student loans - low rates, people-first service, and flexible payments.
• Student loan refinancing - break free from high-interest rates or monthly payments.
• Scholarships - access to thousands of scholarships to help students pay less.
  
  

Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!

The Content Operations Specialist position will report to our Head of Brand and Content.

As the Content Operations Specialist, you will:

• Lead end-to-end content publishing workflows, managing blog and webpage updates, coordinating cross-functional teams, and tracking key performance metrics like publishing velocity and content freshness.
• Oversee legal and compliance processes, serving as the primary point of contact for reviews, implementing required edits, and ensuring all content meets regulatory standards and disclosure requirements.
• Manage partner-facing marketing asset workflows, including submission, review, and revisions with bank partners—ensuring timely delivery and SLA adherence across collaborative stakeholders.
• Organize and maintain digital assets, optimizing Brandfolder and Google Drive systems for efficient retrieval, while supporting updates to web pages and landing content across digital channels.
• Track content performance and manage vendor operations, using data insights to improve workflows, while coordinating freelancers, processing invoices, and ensuring on-time, high-quality deliverables.
  
  

About You:

• 3+ years creating consumer content; 2+ years with web traffic metrics, HTML, and web publishing.
• Operationally excellent, process-driven, experienced in complex workflows, tight deadlines, and streamlining content ops via CMS (e.g., Storyblok), DAM, and legal/compliance.
• Collaborative, detail-oriented, skilled at cross-functional coordination (creative, legal, partner, freelance) for quality, compliant digital content.
• Data-informed, mission-aligned, optimizing publishing with web traffic metrics, passionate about education access through content.
• Willingness to travel to the Oakland office or SLC office depending on your location monthly to collaborate with other Earnies.
  
  

Even Better:

• Familiarity with Storyblok, Airtable, or similar content management and workflow tools.
• Experience collaborating with legal and compliance teams, particularly in regulated industries like financial services or education.
  
  

Where:

• This role will be based in the San Francisco Bay Area or Salt Lake City.
• While you’ll enjoy the flexibility of remote work, we also love to see our Earnies face-to-face! We ask you to join us at our Oakland or Salt Lake City office for 3 consecutive days a month for team collaboration and some fun. It's a chance to connect, share ideas, and maybe even grab some coffee together!
  
  

A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.

Pay Range

$100,000—$125,000 USD

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Competitive parental leave
  
  

What Makes an Earnie:

At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:

• Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.
• Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience.
• Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.
• Lead Together: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.
• Don’t Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.
  
  

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.