Lead Development Representative - English/Quebecois

• Must currently reside in New Brunswick, Canada and speak Québécois.*
  
  

Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!

ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer detail.

What’s in it for You?

• 100% Remote Work
• Equipment will be provided: Laptop, second monitor, headset, mouse, keyboard
• Growth opportunities
• Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few
• Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
  
  

What You Will Do

• Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
• Follow proper and professional escalation procedures
  
  

What You Bring

• Ability to type quickly and accurately
• Ability to handle high chat and call volumes
• Strong customer service and de-escalation skills
• Strong attention to detail
• Analytical thinking and problem-solving
• Ability to navigate multiple windows and applications to provide accurate information to end user
• Ability to work flexible shifts based on business needs
• Prior CRM experience
  
  

What You Will Need

• Must reside in New Brunswick, Canada and be fluent in Quebecois
• Must pass all assessments, background, and drug screening
• High school diploma or equivalent
• Ability to communicate through verbal and written English and Quebecois fluently
  
  

Measurements of Your Success

• Agents are held to but not limited to metrics such as
• Call Answer Time
• Attendance
• (QA) Quality Scores
  
  

Who We Are

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.