Customer Care Supervisor, Breast Care (Remote)

As the Customer Care Supervisor for Stryker's Endoscopy team, you’ll help lead and inspire a passionate team dedicated to delivering world-class service to our healthcare partners. In this highly visible role, you’ll be at the heart of ensuring seamless order fulfillment and customer support for innovative, life-enhancing surgical technologies. You'll collaborate closely with sales, finance, supply chain, and quality teams to resolve complex challenges, drive process improvements, and make a real impact on patient care. If you thrive in a fast-paced, mission-driven environment and want to help elevate the voice of the customer within one of the most trusted medical device companies in the world, this is your opportunity to lead with purpose and grow with a company consistently ranked as a best place to work.

This is a remote opportunity for our Endoscopy team that sits in our San Jose office.

WHAT YOU WILL DO:

• Lead and develop a team of sales support professionals, overseeing order management for both capital and disposable products to ensure operational excellence and customer satisfaction.
• Act as a key liaison between customers, sales, manufacturing, service, and finance teams to resolve issues related to order status, delivery, production, and billing with a focus on building strong, trust-based relationships.
• Monitor and report on team performance metrics, identifying trends and implementing strategies to improve service delivery and meet business objectives.
• Manage workforce planning, including staffing forecasts, scheduling, training, performance management, and team development to support dynamic business needs.
• Lead issue resolution efforts, managing escalations related to order processing, billing discrepancies, and system challenges while ensuring timely and effective communication to all stakeholders.
• Champion process improvement initiatives in partnership with business analysts and cross-functional teams to enhance tools, drive standardization, and increase customer satisfaction.
• Ensure quality and compliance, guiding proper complaint handling, documenting product concerns, and coaching team members on ethical decision-making and regulatory requirements.
• Foster a positive and inclusive team culture by promoting collaboration, leading team-building efforts, and recognizing employee contributions.
• Coach and mentor team members, providing regular feedback, managing development plans, and driving engagement through structured performance conversations and development cycles.
• Model Stryker’s core values, acting with integrity, accountability, and commitment to excellence in every interaction with customers, team members, and cross-functional partners.
  
  

WHAT YOU NEED:

Required

• Bachelor’s degree
• 4 years of work experience related to customer service or customer facing roles
  
  

Preferred:

• Leadership experience, including coaching, developing, and managing high-performing teams in a fast-paced, customer-focused environment.
• Background in project management or sales/field-based support.
  
  

$77,200 - $160,800 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.