Hosting and Support Specialist

Company Overview

Poetic is a leading technology and strategic creative agency, based in Houston, Texas. The full service marketing agency leverages deep expertise in website and application development, branding, design, digital marketing, and project management to build mission-focused strategies that propel businesses ahead of their competition. Poetic believes fearless innovation guided by integrity yields tangible results for its partners, employees, and communities.

What sets our agency apart is our unwavering commitment to excellence and our relentless pursuit of becoming the best in the industry. We are on a constant mission of self-improvement, always striving to exceed expectations and redefine what is possible in digital marketing.

If you're ready to be part of an agency that thrives on innovation, continuous improvement, and a relentless pursuit of excellence, we can't wait to hear from you. Together, we'll shape the future of digital marketing and make a lasting impact on the success of our partners' businesses.

Hosting and Support Specialist

Join the Poetic team as our newest Hosting and Support Specialist. Step into a role where you'll be at the forefront of our website customer support, ensuring our clients receive top-notch assistance through our ticketing system. You'll also have the chance to breathe life into our Poetic templates, transforming client information into beautifully crafted webpages. With the support of our dedicated team and a strong emphasis on training, you'll master the art of crafting and optimizing our templates to exceed client expectations.

Essential Duties & Responsibilities

• Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.
• Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders.
• Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.
• Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client.
• Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.
  
  

Education & Experience

• Prior experience with website content management systems, a plus but not required.
• A keen eye for detail, ensuring every project reflects our commitment to excellence.
• A genuine eagerness to learn and expand one's skill set.
• Exceptional time management abilities, juggling tasks and prioritizing effectively.
• A natural inclination towards customer service, always putting our client's needs first.
• The ability to adapt and grow within a dynamic and fast-paced environment.
  
  

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.