Technical Success Manager

SignalWire is seeking a Technical Success Manager to join the fast-paced Business Success team. In this role, you will learn our products and industries we support. Your expertise will be put to work to help identify a customer’s needs, current technology and propose solutions. A successful candidate will be a self-starter with great communication, time management skills and programming experience.

This role is only open to candidates in the following states: AL, AZ, CO, FL, GA, ID, IL, IN, MA, MD, MI, MO, NC, NJ, OH, OK, OR, PA, SC, TX, UT, VA, VT, WA, WI

Please note that this role requires working hours of either 9:00am - 6:00pm Central or 10:00am - 7:00pm Central (includes a 1 hour lunch break and any other breaks required by law).

Job Duties

• Establish and maintain relationships with designated API and Cloud customers
• Provide technical support, code examples, and proof of concepts to clients to support them
• Troubleshoot initial customer code setup, use of APIs, and provide documentation to decrease time to production
• Contribute to the creation of supplementary material and resources such as documentation and demos to support customers where needed
• Stay up to date with new product features and help clients optimize their use of those products
• Provide “white glove” experience to your clients
• Work closely with SignalWire Sales, Support and Product teams to provide best outcomes to your clients
  
  

Requirements:

• Experience in one of the following: Node.JS, Ruby, PHP, or Python
• Experience with front-end Javascript Frameworks such as React, Angular, Vue, et.
• Demonstrate technical and/or development experience
• Must be adaptable and willing to learn the basics of every SDK supported by SignalWire;
• New features and products roll out quickly.
• Ability to build strong customer relationships via video conferencing and phone
• Ability to think critically and work independently
• Excellent customer service, organizational, and communication skills
• Willingness to engage with customers and come up with solutions rapidly
  
  

Preferred Qualifications:

• Experience with GitHub, Salesforce Lightning, and writing in Markdown preferred