Personalization General Manager

Ridge - Designed For Life.

Ridge crafts products made to last a lifetime through with simple, functional designs ready for anything and everything. Our materials are chosen with care and a thoughtful connection to the insights of our growing community - setting our North star as we strive to improve everyday. Together we can do more with less.

Ridge started with The Ridge Wallet as a Kickstarter project in 2013 and is now in the hands and pockets of over 3 million people worldwide! We currently operate around the globe selling in the US, Canada, the UK, EU, and Australia on Shopify and through other channels such as Amazon and Wholesalers. We have also expanded and continue to expand our product catalog to include KeyCases, Bolt Action Pens, Knives, Rings, Watches and we have plenty more in the works!

We are looking for people interested in positions with tremendous growth potential, but which come with high expectations of work rate and quality of work. We are a fully remote company and utilize that to find the best talent around the world to join our team. Since we are a remote-first company, we always do our best to be as accommodating to a healthy work/life balance.

The Role

At Ridge, we offer Product Personalization on our wallets, keycases, pens, knives and rings for our customers to add text, monograms and photos to their products at time of purchase. Ridge is looking for a Product Personalization General Manager to oversee the development of product personalization projects, build out a reporting infrastructure and work with our fulfillment center to implement improvements to processes and expand functionality.

This role will work closely across various departments and play a role in implementing long term strategy based on performance.

Job Responsibilities

• Manage the Customizer experience on our Shopify US storefront. This includes the customizer app, landing pages and personalization collection pages to ensure we are using all customizer functionality.
• Work with the Project Management team to build project plans to expand the footprint of personalization at Ridge, and to add in additional personalization options such as UV Printing on products.
• Work closely with our fulfillment center to manage inventory, clear any issues with order processing, and develop strategy to balance ecommerce orders with bulk personalization orders.
• Work closely with our Personalization Operations Assistant and Customer Experience team to improve upon the customer experience based on feedback and new product development
• This will include the development of internal team trainings.
• Control over inventory planning needs for personalization - there will be oversight with our inventory planning department, but you will be the point person for projecting out needs based on order volume and new product launches.
• Improve current reporting infrastructure to allow for data driven decisions for longer term projects of the department.
  
  

Ideal Profile

Qualifications + Experience

• 1 Year of experience working with Shopify. Order placements, app integrations and analytics reporting.
• Strong communication skills, this role will work cross departmentally with our product, ecomm, customer experience, wholesale and project management teams.
• 1 Year of experience minimum using Slack.
• 1 Year of experience working within Amazon Seller Central
• 1 Year of experience with a WMS system.
• Experience in Google Sheets for running reports and auditing invoices
• Experience using task management software such as Notion, Monday.com, Asana, Trello, etc.
• Working Hours of 8am-4pm Pacific Time (US). Working hours can change after training based on department needs and job performance
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Apparel & Sporting Goods
• Fantastic work culture