Claims Manager

Summary

The Claims Manager is responsible for the strategic and operational leadership of the Property and Auto Claims Department. This role includes direct supervision of claims adjusters and coordination with senior management on reserving practices, litigation, and reinsurance processes. The Claims Manager oversees departmental workflows, ensures adherence to policies and procedures, and drives continuous improvement in claims handling practices. This role manages a team of 7 or more direct reports and plays a key role in talent development, training, and performance management. This is a remote position and candidates must live in the Southeastern part of US.

Essential Functions

• Lead daily operations of the Claims Department, ensuring productivity, efficiency, and alignment with company goals.
• Provide strategic oversight of claims handling, including coverage analysis, liability determinations, and resolution strategies.
• Guide and mentor adjusters on claim file management, settlement practices, and reserving strategies.
• Collaborate with senior leadership on reserve adequacy and contribute to internal reserve reviews and reinsurance reporting.
• Analyze claims data to identify trends, evaluate team performance, and produce regular reports and insights for executive leadership.
• Ensure compliance with internal procedures and external regulations, while implementing best practices across the department.
• Oversee staff performance management, including coaching, training, talent selection, and development planning.
• Ensure new hires receive comprehensive onboarding and ongoing training to support their professional development.
• Coordinate with legal counsel on litigated claims and support litigation management efforts.
• Perform additional duties as assigned.
  
  

Job Requirements, Knowledge, Skills And Abilities

• Bachelor’s Degree in Business Administration, Risk Management & Insurance, Finance, or a related field; or equivalent experience.
• Minimum of 9 years in property and casualty claims handling, with at least 4 years in a supervisory or leadership role.
• Experience handling and/or managing litigated claims.
• Progress toward or completion of a professional designation such as the Associate in Claims (AIC), preferred.Skills & Competencies:
• Strong knowledge of insurance policy interpretation, claims handling procedures, and applicable regulations.
• Experience with reinsurance reporting and practices.
• Proficiency in claims management systems and estimating platforms, such as Xactimate.
• Excellent communication, coaching, and leadership skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Strong analytical skills and attention to detail.
• Ability to foster productive relationships with internal departments and external partners.
• Frequent visits to the home office in Macon, GA.
  
  

Compensation

• Commensurate with experience
• Performance-based incentives
  
  

Benefits Package

• 401(k) company match up to 6% eligible upon hire
• Medical, dental & vision, including company paid Life insurance and long-term disability
• Wellness program
• Health care flexible spending accounts
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short-term disability
• Parental & family leave; military leave & pay
• Employee Referral Incentive
• Career Development & Continuing Education Assistance
  
  

Physical Conditions/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Some travel is required and will vary depending on business needs and caseload.