Strategic(Restaurant) Partnership Manager

About Hungerhub Canada Inc.

hungerhub is a foodtech startup that was founded in Toronto in 2018 and now operates in over 10 markets in 3 provinces (Ontario, Alberta and BC).

We are on a mission to revolutionize the world of catering. We connect offices with the best restaurants in their city for daily meal delivery. Through technology and a people-first mentality, we are empowering local restaurants to become caterers, and in doing so provide a seamless and customized experience for our clients... and their employees.

P.S. We are a remote-first company, however, we do have a physical office space that you can work out of any time you like. As a team we meet at the office to work together on occasion and usually follow our voluntary work-from-office days with some social fun... and of course, we order complimentary lunches on our app platform at the office for every day for anyone working from there.

With our commitment to building a great product, excellent customer service and a seamless ordering processes, hungerhub is has become Canada’s #1 office meal delivery solution and has been named one of Canada's fastest-growing companies by the Globe & Mail for 4 years running!

Position Overview

As we continue to grow, we are looking to add a Strategic Partnership Manager to our team. This will be a dynamic role responsible for overseeing our restaurant partnerships across various services and setting the strategic objectives for the team. In this role, you will be responsible for determining our client's needs for each service and ensuring we find and prioritize those partners, oversee existing partner performance and review and update partner policies. You will also be responsible for working with other departments to ensure overall success.

As the Strategic Partnership Manager, you will be instrumental in maximizing our vendor partner satisfaction. You will be part of a small(but strong) team and will have a direct impact on our company's success. You will also have the opportunity to work cross-functionally with multiple departments.

Responsibilities

• Work with our sales and account management team to understand the client's needs and, in turn, work with our restaurant acquisitions team to ensure the needs are being filled
• Work with our restaurant partnership team to help alleviate any issues during onboarding and keep onboarding information up to date
• Work with our operations and support team to understand restaurant issues and, in turn, work with our partnership team to ensure corrective actions are taken
• Oversee the restaurant's sales and onboarding cycle, including keeping contracts and messaging up to date
• Support in managing the relationship of high-value partners that work with multiple hungerhub services
• Ensure restaurant partners are maximizing sales across different hungerhub services
  
  

Qualifications

To be successful in this role, it's important to have, at minimum, proven experience in the Restaurant or Catering industry, preferably in a strategic or leadership role.

To be a successful member of our team it's also important to have:

• Passion for the food industry and a deep appreciation for exceptional customer service and relationship-building.
• Strong negotiation and persuasive skills with the ability to articulate value propositions effectively.
• Excellent interpersonal and communication skills to establish and maintain relationships.
• Self-motivated and target-driven, with the ability to work independently and manage time effectively.
• Demonstrated ability to thrive in a fast-paced, startup environment.
• Familiarity with the food delivery market, and catering industry and an understanding of local restaurant dynamics is a plus.
• Proficiency in using CRM software and other organizational tools.
  
  

Benefits And Perks

• Competitive salary with performance-based incentives.
• Company-wide health benefits.
• Opportunity to make a significant impact on the growth and success of a dynamic startup.
• A collaborative work environment that encourages new ideas and innovation.
• Growth and career development opportunities as the company expands.
• Remote work with the potential for flexible working hours.
  
  

Core Values

We aim to bring the best experience for our clients as well as the hundreds of vendors we work with across Canada.

We think big - we’re transforming a largely offline industry, and we’re changing the way companies eat and what food at work means to a company's culture and collaboration.

We take risks - we’re creative and have ambitions that strive to be the absolute best in the industry from A-Z.

Our team members take ownership and have a sense of obligation to the biggest things but also to the mundane, non-glamorous small realities. We wear many hats and we learn and grow by doing so.

We solve problems - We care deeply about getting to the root cause of an issue and we do our best to resolve it with the optimal solution, using intuition and data.

We deliver results - our team members take full ownership of the tasks at hand. We’re accountable and we let others know if we’re off track. Your work makes a difference, and results drive our growth.