Quality Engineer, Contract

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

We’re looking for a Quality Engineer with strong automation and communication skills to efficiently test and build quality checks for our customer-facing AI Agents. You will have the opportunity to improve our processes where necessary, implement clean communication between various internal and external systems, explore Conversational UIs, and help level up our growing team.

What You’ll Do

• Solving interesting challenges as not all of the problems we encounter have frameworks or well-defined solutions
• Ownership; we know that we don’t know everything and want your help to be part of the solutions
• Work collaboratively with developers, product managers, and customers to ensure our products are the best they can be
• Understand conversational designs and create acceptance criteria for developers
• Work as an integrated member of a fully remote, cross-functional agile team
• Identify, document, track and help ensure resolution of issues by working closely with the development team through multiple phases of product life cycle
• Triage & track customer defects through RocketLane
• Participate in regular team meetings and offer support where needed while driving initiatives to increase quality within the organization
• Track time and effort on ongoing tasks and provide regular updates
• May include creating automated tests for some of the services
• Partake in testing outside of the team developing AI Agents when required
  
  

What You’ll Bring

• Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
• A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers. Maintaining positive working relationships with them is paramount to the success of our business
• Open minded and independent thinker who likes to own and solve challenging and complex problems
• Willingness to learn new skills, technologies, and frameworks as needed
• You are interested in exploring the nuance and aesthetic of conversations
  
  

LI-Remote

For All Full-time Employees, We Offer

Remote working environment that respects time zone differences

Highly competitive salaries, equity, and for US Employees, a 401(k) plan

Top of the line healthcare (medical, vision, and dental)

Health and Wellness Perk

Equipment Stipend

Flexible vacation policy

Amazing team trips & offsites where you can find our CEO baking bread for the team

Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.