QA Specialist

About Moncel

Moncel is one of the fastest growing companies in the online education space. With 7 international brands, and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide.

Over the last decade our start-up has grown from a small team of two in Brisbane, Australia to a global group determined to improve the way online education is performed.

In addition to our business goals in commercial training & education services, we are proud of our commitments to charitable activities. Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.

About The Role

The QA Specialist will be an integral member of Moncel's PMO team, responsible for ensuring the quality and performance of our products, marketing initiatives, and technology platforms. Although a member of the PMO team, this individual will collaborate closely with cross-functional teams including product management, courseware, marketing, and technology.

This role involves developing comprehensive test strategies, executing test cases, managing the defect lifecycle, and maintaining high standards of quality across a diverse set of platforms, products, and workflows.

What You’ll Be Doing

• Creating and implementing comprehensive test strategies and plans for projects
• Developing and executing detailed test cases across functional and nonfunctional requirements
• Managing the full defect lifecycle, including root cause analysis and resolution coordination
• Setting up, maintaining, and managing test environments that simulate production settings
• Collaborating with cross-functional teams to seamlessly integrate QA processes into the project lifecycle
• Introducing and maintaining test automation tools and scripts to optimize testing efficiency
• Participating in continuous learning and sharing new trends and techniques with the QA and PMO teams
• Producing clear, actionable QA documentation and test reports to inform stakeholders
• Leading process improvement initiatives that enhance overall quality and reduce technical debt
  
  

What You Have

• 3–5 years of hands-on experience in software quality assurance
• Deep knowledge of various testing methodologies (e.g., functional, regression, smoke, integration, performance)
• Proficiency in test strategy development and execution
• Strong skills in defect management and root cause analysis
• Experience with automation frameworks and tools such as Selenium or Cypress
• Working knowledge of CI/CD processes and tools (e.g., GitHub Actions, Jenkins)
• Familiarity with test management tools like TestRail and collaboration tools like Jira and Confluence
• Understanding of web and mobile technologies, and experience with cross-browser/device testing
• Ability to work independently and collaboratively in a remote, fast-paced environment
  
  

Your Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Professional QA certifications (e.g., ISTQB, CSTP, CSQA) (Optional but Advantageous)
• Experience in Agile and Scrum environments
• Experience with Moncel’s systems such as Salesforce, HubSpot, Moodle, and Magento is a plus
  
  

What We're Offering

• Opportunity to work with cutting-edge QA and automation tools
• Remote-first work environment with 1–3 in-person catch ups per quarter
• Dynamic and supportive team culture with global exposure
• Professional development opportunities
• Competitive benefits package
  
  

Interview Process

The hiring process at Moncel is designed to select the best candidates for high-performance teams. It starts with an initial screening interview to gauge qualifications and fit. We then delve into a detailed evaluation of skills and past experiences, including aptitude and practical skills testing. Candidates are also required to provide a comprehensive work history, ensuring a transparent understanding of their professional journey. The final stage involves senior management focusing on cultural fit and alignment with our core values. This thorough process is key to maintaining our high standards and finding candidates who embody our ethos and objectives.

Please Note

We are an equal opportunity employer. All applicants must be authorized to work in Canada. Any applicants not meeting this criteria will not be considered eligible for the position.

As part of our employment verification process, we may contact your current and/or previous employers to confirm your resignation, including your last working day.