After Hours Claims Adjuster

Job Description

We are currently recruiting for a an After Hours Claims Adjuster to join our team.

Required

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Given this is an after-hours support role, the successful candidate would be required to work within the below timeframes:

Weekdays (Monday to Friday): between 4:30pm to 12:30am

Weekends (Saturday & Sunday): between 8:30am to 4:30pm and 4:30pm to 12:30am

*** As per our agile work policy, shifts above do have some flexibility. If you are available evenings or weekends and are interested in this opportunity, please do not hesitate to apply! ***

Responsibilities

• Investigation, collection, and analysis of claims information
• Evaluates coverage, liability and quantum
• Confirms and documents coverage
• Assesses evidence and applies liability analysis
• Reviews medical records and assesses and reserves for damages
• Obtains all documentation to complete claim
• Accurate recording, reporting and presentation of files
• Documents all activities on system
• Reports promptly to principal
• Maintains master claims file
• Maintenance of accurate billing, and time and expense records
• Completes accurate time capture and docketing
• Generates and processes client invoicing
• Work with manager to maintain client relations
• Ensures compliance with client programs and standards
• Deliver Exceptional Customer Service
  
  

Qualifications

• Knowledge of commercial and personal lines in both Property and Auto PD will be considered an asset
• Post-secondary education in an insurance related field working towards full license and CIP designation
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims
• Proficient in maintaining accurate and detailed activity, transaction and reserve records
• Advanced computer skills including Office 365 and Windows 10
• Excellent communication skills
• Must be a team player with a strong commitment to quality and customer service
• French/English Bilingualism would be considered an asset
• Commitment to continuous learning
  
  

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion