Director of HR & Client Success (Hybrid in Southeast PA)

Director of HR & Client Success

Location: Hybrid (Must be based in or around Philadelphia, Lancaster, or Harrisburg, PA)

We're not just delivering HR services. We're building long-term partnerships that transform clinics.

The Wilkinson Firm is a SHRM-certified HR and workforce strategy firm focused on the unique needs of behavioral and mental health providers. We partner with outpatient clinics, therapy practices, and community-based organizations to provide real-time, real-world HR support that actually sticks.

Now, were hiring a Director of HR & Client Success to lead service execution across a portfolio of high-impact client relationships.

This isn't a back-office role. You'll be front and center managing delivery, strengthening retention, and serving as the strategic HR partner for clinical and administrative leaders across the country.

What You'll Own

• Serve as the lead HR advisor & partner for assigned client accounts - managing service timelines, compliance outcomes, and day-to-day delivery
• Own the full lifecycle of HR services across policy development, compliance, leave management, audits, coaching, and documentation
• Lead Quarterly Business Reviews (QBRs), track client retention and satisfaction, and identify opportunities to expand services
• Work closely with the COO on HR operations, and collaborate with the CRO to support client renewals and upsell opportunities
• Ensure all HR service deliverables are on time, audit-ready, and aligned with client expectations
• Build trust with clinical directors, executive teams, and founders and act as a stabilizing presence for their internal people operations
• The internal HR framework for our team including foundational processes, tools, training, performance management and more
• Leading culture, DEI, and development efforts for the organization both internally and externally
  
  
  

What We're Looking For

• 7-10+ years in HR leadership, consulting, or delivery preferably with experience supporting clinical or nonprofit organizations
• SHRM-CP/SCP or PHR/SPHR (or able to obtain within 6 months)
• Proven record managing a $750K+ book of business and achieving a high level of client satisfaction across multiple accounts
• Experience creating and delivering HR policies, handbooks, I-9 programs, onboarding flows, and compliance systems
• Executive presence with ability to advise, coach, and communicate clearly with clinical leaders
• Tech-savvy and delivery-driven: you'll use tools like HubSpot, SharePoint, and Microsoft Planner to track progress and deliver at scale
• Able to balance strategy and execution through vision and hands-on execution to meet timeline and budget deliverables
  
  
  

The Clients You'll Support

• Outpatient behavioral health clinics
• Community-based mental health providers
• Multi-site therapy practices
• Founder-led organizations scaling across multiple states
  
  
  

Our clients depend on us to protect their compliance, strengthen their leadership, and reduce their HR burden and they stay because we deliver.

Growth & Compensation

• Play a leading role in shaping and building a high-growth start-up
• Upon successful activation & delivery of client services, earn a competitive base salary + lucrative performance-based incentives
• Path to C-Suite opportunities based on tenure, impact, and growth
• Remote flexibility with travel up to 20% for client visits, events, or team retreats
• Collaborative culture where HR is viewed as a strategic partner and growth function, not a cost center