Community Engagement Manager, Games

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Mission Overview & Responsibilities

The New York Times is looking for a Community Engagement Manager to support its fast-growing and expanding games subscription business. You will execute the strategy to engage with solvers and constructors of our games and puzzles, including the legendary New York Times Crossword, the Spelling Bee and other games. This role is remote-friendly and based in New York City. This role may require weekend work.

Why should you apply?

This is an opportunity to help shape products that people love. The New York Times Crossword is a unique brand, with a 76-year history and regarded as one of the pre-eminent puzzles on the planet. In the last years, we have expanded our puzzle offering into new games, building on our legacy of creating smart puzzles.

You will work with the Deputy Editorial Director to identify where to best reach existing and potential audiences and develop a way to communicate with them. You will work across all our games and Gameplay, our vertical for helping solvers of the crossword and Spelling Bee. We also hope to pioneer new ways to get feedback and puzzle submissions from a diverse audience.

Responsibilities

• Identify spaces where we should reach potential and existing audiences for our puzzles and help create and execute a strategy.
• Continue to develop our existing social media platforms, such as TikTok.
• Create content developed to engage our puzzle community and audience, such as our Puzzle Personality Quiz.
• Help filter feedback from audiences on social media and comments for potential action items.
• Write, produce and moderate community forums, such as The Spelling Bee Forum.
• Write and edit social copy.
• Create, execute and moderate audience-building projects.
• Work with the core news audience team, marketing and product to promote big moments for games.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• You will report to the Editorial Director, Games.
  
  

Basic Qualifications

• 3+ years working with social media, communications, reporting or engagement in a consumer-facing field such as entertainment, media, or games.
• Experience creating written and verbal messaging for online audiences.
• Experience managing complex workflows and ensuring accuracy across multiple projects.
• Proficiency with major social media platforms, such as TikTok or Instagram.
• Basic experience with web production, and basic knowledge of web tools and interfaces.
• Basic knowledge of journalism ethics and standards.
• Experience moderating online communities.
  
  

Preferred Qualifications

• An appreciation for word games and puzzles.
• Proficiency with social media analytics tools.
• Experience building a branded account.
  
  

This position is represented by the News Guild of NY.

REQ-018537

The annual base pay range for this role is between:

$124,979.94 - $126,000 USD

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

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