Claims Operational Controls Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for safeguarding Allstate's assets by analyzing complex claim data to identify potential risks or integrity issues.

The ideal candidate will be responsible for developing, implementing, and maintaining operational controls to ensure the efficiency and effectiveness of the claims process. This role requires a deep understanding of claims operations, risk management, and regulatory compliance.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!
  
  

Key Responsibilities

• Conduct risk assessments and develop strategies to manage and mitigate operational risks within the claims department.
• Design and implement operational controls to mitigate risks and ensure compliance with regulatory requirements.
• Analyze current claims processes and identify areas for improvement to enhance efficiency and accuracy.
• Ensure all claims processes comply with internal policies, industry standards, and regulatory requirements.
• Utilize data analytics to monitor and evaluate the effectiveness of operational controls and identify trends or anomalies.
• Prepare and present reports on operational control performance, risk assessments, and compliance status to senior management.
• Provide training and support to claims staff on operational controls and compliance procedures.
• Work closely with other departments, including IT, Legal, and Finance, to ensure integrated and effective operational controls.
  
  

Education

• Bachelor's degree in Business Administration, Accounting, Risk Management, Finance, or a related field.
• Advanced degree or professional certifications (e.g., CIP, CPA, CISA, CIA, CRMA) are a plus.
  
  

Experience

• 3 or more years of experience in audit and/or risk management, operational risk/controls, or compliance within the financial services industry (Preferred)
• Previous experience in big 4 auditing firms is a plus
  
  

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.