Customer Success Director

About Boomi And What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Join us to do the best work of your career and make a profound social impact as a Customer Success Director on our Customer Success team in Vancouver.

THIS ROLE IS A HYBRID ROLE BASED IN OUR VANCOUVER OFFICE TUESDAY-THURSDAY.

What You Will Do :

As a Customer Success Director you will ensure adoption, verify outcomes, maximize retention and identify growth opportunities with your account portfolio. Manage the overall post-sales account success with the support of the Boomi teams to include Sales, Product, Engineering, Professional Services, and Support. This is an individual contributor role with no supervision of other team members.

• Understand customer outcomes and requirements and drive internal processes required to accelerate and remove barriers to customer adoption and growth'
• Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams).
• Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program.
  
  

The Experience You Bring :

• 10+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, Director of IT, or other role with Account management focus
• Experience with Data Integration Solutions
• Experience with Large Enterprise IT organization
• Ability to address topics such as outcomes mapping, business value, and total cost of ownership, etc.
• Experience in collaborating with Global Systems Integrators
• Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences.
  
  

Bonus Points If You Have :

• Experience with Boomi solutions
• Experience with cloud and application integration and B2B integration
• Experience with Gainsight
• Excellent business, analytical, problem solving and communication skills (written and verbal)
• Advanced Educational Degree preferred
  
  

At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one––that’s why we strive to integrate more diverse voices for a stronger and smarter team.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position ranges from 203k - 252k CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.