Customer Service Representative - Premium Audit

Great American Insurance Group
Full time
20 - 25 USD / hour
Accounting and Finance
United States
Hiring from: United States
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's Strategic Comp division is currently seeking a Customer Service Representative to support our growing Premium Audit Team. This is a fully remote work from home role.

Essential Job Functions And Responsibilities

  • Researches and resolves simple concerns and inquiries in real time for customers and policyholders.
  • Learns the best method to resolve issues to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with necessary teams and refers more complex issues to more experienced staff.
  • Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services.
  • Documents and updates customer records based on interactions.
  • Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
  • Performs other duties as assigned.

Scope Of Job/Qualifications

  • Learns to make methodical yet swift decisions to meet customer needs.
  • Develops knowledge of insurance products, documents, and industry practices.
  • Working customer service and interpersonal skills.
  • Develops communication skills that convey a clear understanding of the unique needs of various customers.

Job Requirements

Education

  • High School Diploma is required.
  • Bachelor’s Degree is preferred.

Experience

  • Customer service assistant or related internship experience with an insurance carrier or agency is required.
  • Workers' Compensation or Property & Casualty lines experience is preferred.

Physical Requirements

  • Sedentary - Requires prolonged sitting, continuous use of computer.
  • Occasional Travel - Requires occasional travel (1 to 4 times per year) to departmental meetings and training sessions. May include overnight travel.

Business Unit

Strategic Comp

Salary Range

$20.00 -$25.00

Benefits

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

First Things First - What We Can Offer You Responsible Time Off Comprehensive medical, dental, vision package with 100% employer paid options 401k/Retirement Plan with 6% employer match Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public...
Accounting and Finance
United States
Hiring from: United States
Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe...
Accounting and Finance
Canada
Hiring from: Canada
Ardán
Full time
Title Examiner III, Remote, FL - Westcor Land Title Insurance Company GENERAL PURPOSE Title Examiners are responsible for abstracting and examining documents from the public records and providing title opinions based on the facts and documentation. This is achieved by...
Accounting and Finance
United States
Hiring from: United States